LiraSpin Casino - Гравець досі не отримав свій виграш

I have requested payout of 3 winnings in the last 3 months.

One amounting to 100 euros and the other to 600 euros, both of which were debited from my bank account within 24 hours without much fuss.

The requested payment of €699 was submitted on October 31, 2025 and transferred to my bank account on November 3, 2025!

But nine days later, still nothing.

I've already contacted support, and now they want me to send pictures and proof, like bank statements, that the money really hasn't arrived.

Okay, I can understand that, they have to be absolutely sure that no one wants to cheat them.

But when I asked them to tell me if there might have been an error with the transfer or something, they immediately told me to contact my bank, which clearly couldn't do anything because they hadn't executed the transfer and the transfer shouldn't take more than 5 days, even from abroad.

It's simply ignored; support doesn't respond promptly, it takes 2 days for a reply.

Everything is a bit strange.

Habe in den letzten 3 Monaten jetzt 3 gewinne die Auszahlung beantragt,

Eine im höhe von 100 euro eine im höhe von 600 euro die jeweils keine 24 stunden ohne großen wen und aber mein Bankkonto waren,

Die 3 beantragte Auszahlung im höhe von 699euro wurde eingereicht am 31.10.25 und am 3.11.25 auf mein Bankkonto überwiesen!

Aber seit dem her 9 Tage später immer noch nix da.

Support schom kontaktiert jetzt soll ich Bilder so wie nachweise einweichen von Kontoauszüge das das geld wirklich nicht angekommen ist.

Okay kan ich verstehen die müssen ja auch nummer sicher gehen das man die nicht betrügen möchte.

Aber auf Nachfrage von meiner seite her das sie mir doch mitteilen sollen ob vielleicht ein fehler unterlaufen ist bei der Überweisung oder so kam direkt der hinweis und verweis soll mich mit meiner bank on Verbindung setzten,die aber ganz klar nix machen kan weil die nicht die Ausführung der Überweisung gemacht haben und die Überweisung nicht mehr 5 Tage dauern darf auch aus dem Ausland.

Wird einfach weiter ignoriert Support antwortet nicht zeitig dauert 2 Tage bis ne Antwort kommt.

Alles bissel merkwürdig alles

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Jamy2014,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I would like to add the following:

Since November 3rd, 2025, I have been in contact with Liraspin's support to resolve the conflict/problem, but apart from repeatedly providing evidence such as bank statements and proof of requested withdrawals from my player account, etc., there has been nothing positive regarding a proper resolution of the problem.

Especially since liraspin's support team can have full access to my player account and see the requested winnings payout, the request for proof is harassment.

And according to my bank, the money has been returned to the sender, i.e., Liraspin!

And despite my explicit pointing this out, it was ignored.

Payment was returned by my bank because this online casino does not have an official license for Germany and is therefore probably illegal.

Folgendes möchte ich hinzufügen,

Seit dem 3.11.25 mit dem Support von liraspin in Kontakt um den Konflikt/problem zu klären,außer das ich wiederholt nachweise wie Kontoauszug so wie nachweise über beantragte Auszahlung über mein Spieler konto u.s.w nix erfreuliches bezüglich ordentliche klärung des Problems.

Zumal der Support von liraspin volle Einsicht nehmen kan auf mein Spieler konto und die beantragte gewinn Auszahlung einsehen können ist die bitte um den Nachweis Schikane.

Und laut meiner bank ist das geld zurück gewissen wurden an den überweiser also liraspin!

Und nach meinen ausdrücklichen drauf hinweisen wird nicht drauf eingegangen.

Zahlung wurde zurück gewissen von meiner Bank da diesen online Casino keine Lizenz für Deutschland offiziell hat so mit wohl illegal.

Dear Jamy2014,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, I haven't received the payment to date. Regards

Nein Auszahlung bis heute nicht erhalten.mfg

Unfortunately, I have not received a payment to date.

Unfortunately, support keeps making new demands regarding documents that I have to submit, now in a specific format.

That's really not normal.

Eine Auszahlung habe ich bis zum heutigen Datum leider nicht erhalten,

Der Support hat leider immer wieder neue Forderungen an Dokumente die ich einreichen soll jetzt in einer bestimmten form.

Echt nicht normal.

Dear Jamy2014, thank you for your response.

Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Reply sent with part of the contact I had with Liraspin

Antwort geschickt mit einen Teil von dem Kontakt mit liraspin den ich hatte

Dear Jamy2014, thank you for your response.

Could you please confirm whether you have submitted all of the documents in the requested format?

Additionally, could you please confirm whether you have made any successful withdrawals before?

Thank you in advance for your reply.

Best regards,

Attila G.

Dear Jamy2014,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Karla ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila G.

Hello Jamy2014,

My name is Karla and I will be assisting you with your case, I hope we can work together toward a clear and fair resolution.

To ensure full transparency, I would like to invite a representative from LiraSpin Casino into this conversation.

Dear LiraSpin Casino,

Could you provide additional details regarding this payment delay and clarify the current status of the transaction? We would also appreciate it if you could share any relevant evidence or documentation that may help us to resolve this case.

Thank you in advance for your cooperation.

Best regards,

Karla

Dear Jamy2014,

We apologize for the issue you experienced with your withdrawal.

To assist you further, we need to identify your account with us. Could you please provide the email address connected to your casino account? The one associated with your Casino Guru profile does not match any account on our platform.​

Once we can verify your identity, we will provide more details on the matter and offer the necessary assistance.

Best regards,

LiraSpin Casino

Dear LiraSpin Casino Team,

Thank you very much for your update.

Since the player has now provided the correct account email address, I kindly ask you to confirm once you have successfully located the corresponding account and to update us on the current status of the withdrawal.

Please also inform me as soon as you have any findings regarding the returned payment so we can continue moving this case forward transparently and work toward a proper resolution.

Thank you in advance for your cooperation.

Hello Karla,

Yeah, they'll find my account, I'm not worried about that.

Unfortunately, payment by bank transfer is currently not possible, according to my bank, Sparkasse.

It is not a recognized casino with a certificate for Germany, therefore it is illegal gambling.

I had asked the liraspin team to offer me a different payout method, such as PayPal.

Should another instruction be received, the money will be returned to the sender.

Regards, Christian

Hallo Karla,

Joa meim konto werden die finden da mache ich mir keine sorgen.

Aber leider ist eine zahlung per Banküberweisung zum jetzigen Zeitpunkt ausgeschlossen den die begründung meiner bank Sparkasse,

Es ist kein anerkanntes Casino mit Zertifikat für Deutschland somit illegales glücklichsspiel.

Da herr hatte ich dem Team von liraspin drum gebeten mir doch ne andere Auszahlung anzubieten wie zum Beispiel PayPal.

Den sollte wieder ne Anweisung kommen geht das geld wieder an den überweiser zurück.

Mfg Christian

Dear Jamy2014,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru

We’ve reopened this complaint at the request of Jamy2014. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Karla