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Hello, it's been 12 days and they still haven't approved the withdrawal. I didn't go through verification, it's not required. I placed a bet and it won. After making the withdrawal, many days have passed and they haven't approved it.

Здравствуйте, прошло 12 дней они не до сих пор не одобрили вывод средств, я верификацию не проходил не требуется, я ставил ставку она выграл и зделав вывод средств прошло много дней и не одобрили

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Dear koselapavlo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear koselapavlo,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, I didn't receive the money, and they didn't approve my withdrawal.

Нет.я не получил деньги, не одобрили мне ищо вывод средств

Dear player, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Have you reached out to the casino whether verification is needed?
• Did you accumulate your winnings with or without an active bonus?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Have you contacted the casino to find out if verification is required?

Did you accumulate your winnings with or without an active bonus? I wrote to you that I don't require verification. Why are you asking me this? I placed a sports bet without a bonus, as I also wrote to you... I received my money today, and I waited a long time. I wanted to know why.

Вы обращались в казино, чтобы узнать, нужна ли верификация?

Вы накопили свой выигрыш с активным бонусом или без него? Я вам написал не требуется верификация мне,зачем мне задаёте ето вопрос? Я делав ставку на спорт без бонуса, также я вам писал...... мне пришли деньги сегодня очень долго я ждал, я хотел узнать причину почему так.

Dear koselapavlo, thank you for your response. Could you please confirm whether you have received all of your withdrawals?

Thank you in advance for your reply.

Yes, I received my money, I wanted to tell other people that they did not make a deposit on this site because they will have to wait a very long time

Да я получил деньги свои, я хотел сообщить другим людям что не делали депозит на етот сайт бо будут очень долго ждать

Dear koselapavlo,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Attila G.

Casino.Guru