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Good afternoon, I am writing to express my dissatisfaction with Inbet Casino because my withdrawal has not been reflected since October 23rd, even though I have already met all the requirements to release it (I deposited $200) and it should have been reflected within 72 hours, but it is still pending approval.

I have sent countless messages to support receiving the same responses (that their system is slow, that my withdrawal is on the pending list, etc.) and lately I don't even get that anymore.

I respectfully request your support to see if a solution can be found for me.

Thank you in advance for your attention and I look forward to your prompt reply.

Thank you!

Buenas tardes sólo para expresarles mi inconformidad con el Casino Inbet ya que desde el 23 de Octubre al día de hoy no se ha reflejado mi retiro, aún cuando ya cumplí con todos los requisitos para liberarlo (deposité $200) y en máximo de 72 hrs se vería reflejado,pero aún nada se quedó en APROBACIÓN PENDIENTE.

He mandado infinidad de mensajes a soporte obteniendo las mismas respuestas ( Que su sistema está lento, que mi retiro está en la lista de pendientes,etc)y últimamente ya no obtengo ni eso.

Pido de la manera más atenta de su apoyo para ver si se me puede dar solución.

Les agradezco de antemano su atención y esperando una pronta respuesta.

Gracias!

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Dear Romina2006,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Romina2006,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good afternoon. No news yet, I haven't received anything. I keep checking but it's still pending approval and I also felt that enough time has passed.

Thank you for your attention.

Thank you !

Buenas tardes Sin novedad aún no he recibido nada,sigo checando pero sigue en aprobación pendiente y también consideraba que ya ha pasado suficiente tiempo.

Por su atención

Gracias!

Dear Romina2006, please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Good morning, just to let you know that my withdrawal was reflected yesterday. Thank you very much for your attention and help.

Thank you!

Buenos días sólo para informarles que el día de ayer se reflejó mi retiro,les agradeciendo mucho por su atención y ayuda.

Gracias!

Dear Romina2006,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Attila G.

Casino.Guru