inbet Casino - Гравець оскаржує оманливий бонус від казино.

Hello, I want to file a complaint with you again regarding an incorrect online casino called Inbet. The problem is again with one of their misleading bonuses and this is not the first time this has happened.

The bonus was - Vegas reload which I accepted on 07.07.2025 at 20:54:59 and the term ends on 09.07.2025 at 20:54:59 and the activation condition is to deposit 10 leva is the minimum amount I fulfilled the condition and in order to continue fulfilling the condition I had to play half of the funds in the Vegas section which I did I had about 6 leva left and I decided to change the Vegas section to the Casino section to play my favorite games I made one spin on a 20 stotinki bet and my money evaporated where I contacted them on online chat and they replied that I had played my money please look into the complaint

Thank you in advance.

Здравейте искам да подам жалба към вас във връзка отново с едно некоректно онлайн казино на име Inbet проблема е отново с един ог техните заблуждаващи бонуси и не се случва за първи път

Бонуса беше - Вегас презареждане който приех на 07.07.2025г. В 20:54:59 часа и срока свършва на 09.07.2025г. 20:54:59 часа а условието за активиране е да се депозират 10 лева е минималната сума изпълних условието и за да продължа да изпълнявам условието половината средства трябваше да изиграя във секция Вегас което и направих бяха ми останали около 6 лева и реших да сменя секция Вегас със секция Казино за да играя моите любими игри направих една врътка на залог 20 стотинки и парите ми се изпариха при което се свързах с тях на онлайн чат а те ми отговориха че съм си била изиграла парите моля ви да разгледате жалбата

Благодаря ви предварително

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with inbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that you believe not all of your money was played down during the time you wagered a bonus?
• Are you able to check the game history for all bets made? Have you noticed any discrepancies and confronted the casino?
• If there is any evidence to support your complaint, please forward it along with your correspondence with the casino support to my email at [email protected] for review. Alternatively, you can post screenshots here.

Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear Jalba84,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru