Golden Park Casino ES - Гравець має проблему зняття через самовиключення.

Breach of self-exclusion policy according to Spanish legislation

Incumplimiento de la política de autoexclusión según legislación española

Dear albertorgpi10,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Golden Park Casino ES. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I request exclusion on the 9th.

And they don't give it to me until the 14th reluctantly.

Solicito la exclusión el día 9 .

Y no me la conceden hasta el 14 a regañadientes

Dear albertorgpi10,

Can you please forward an evidence of your self-exclusion request to [email protected]?

Awaiting your response.

Regards,

Nick

Dear albertorgpi10,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.