Dozenspins Casino - Перевірка гравця застрягла.

Withdrawal requested 9 days ago as well as KYC verification.

So far no reaction at all

Auszahlung vor 9 Tagen beantragt, genauso wie KYC Verifizierung.

Bisher gar keine Reaktion auf nichts

Hello ludwbran,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Dozenspins Casino.

Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Did you send all the requested documents for verification to the casino?

Please note that if it's your first ever withdrawal it might take up to 14 days to get fully verified and receive the money. If you have sent all the documents, it is only a matter of time before they casino update your status so I would definitely recommend to wait only.

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Thank you for your prompt reply.

Since this was actually my first withdrawal request, I'll be patient and get back to you if nothing comes from the casino in the coming days

Danke für die schnelle Antwort.

Da das tatsächlich meine erste Auszahlungsanfrage war, werde ich mich erstmal noch gedulden und nochmal melden, falls in den kommenden Tagen nichts vom casino kommt

Thanks ludwbran,

I will set back the timer to your. Keep us updated or let us know if the verification would still not be done until the end of the week.

Regards,

Nick

Dear ludwbran,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Regards,

Nick

The complaint will be now rejected for the above mentioned reason.