Colibri777 Casino - Обліковий запис гравця обмежено.

My first deposit was $60 MXN. I started playing and won between $3,000 and $5,000 MXN. I wanted to withdraw, but I couldn't. They told me that to withdraw, I had to reach VIP level 2, and my total deposit had to be $300 MXN. They also blocked the games. After thinking about it for a while, I made another deposit and leveled up. The games were unlocked, I played a bit, and tried another withdrawal, but nothing. They blocked the games again, claiming the system had detected something unusual in my bets, and that to reset my account, I had to reach VIP level 3, and now my deposit had to reach a total of $1,000 MXN to be able to make a withdrawal. So, after all the frustration I went through—I don't remember exactly how long, maybe several weeks—I took a chance and deposited another $700 to reach $1,000. After playing for a while, my account balance reached $14,300. Customer service supposedly gave me instructions on how to withdraw. First, I had to withdraw $10, supposedly so the system wouldn't detect any anomalies or something. Then I had to withdraw $500, and after that, the rest of my balance. In the end, I was only able to withdraw $10. When I tried to withdraw $500, it wouldn't let me and the games were blocked again. I contacted support, and they scolded me for doing things wrong, for not paying attention, and that it was my fault. They said that to reset my account, I now had to deposit another $2,000 to reach $3,000 and become VIP 4. The thing is, even though I can access my account, I can't play, withdraw, or do anything. The $1,000 I deposited seems to be gone. The $14,300 I won was just a trick to get me to keep depositing, I think. And they even scolded me. How do they expect me to keep depositing? Honestly, the only thing I can think is that they're a scam.

Mi primer depósito fue de 60$mx empecé a jugar y gane entre 3000$ y 5000$ quise retirar y no pude me dijeron que para retirar tenía que subir a nivel vip2, y mi depósito total tenía que ser de 300, además bloquearon los juegos. Después de pensarlo un rato hice otro depósito y subí de nivel desbloquearon los juegos, jugué un poco e intente otro retiro y nada, volvieron a bloquear los juegos con la escusa de que el sistema había detectado algo raro en mis apuestas, y que para restablecer mi cuenta tenía que subir a nivel vip3 y ahora mi depósito tenía que llegar a un total de 1000, para poder hacer un retiro. Total que después de tantos corajes que pase no recuerdo cuánto tiempo paso varias semanas tal vez, pero me arriesgue y volví a depositar 700$ para llegar a 1000$ después de jugar un rato mi cuenta llegó hasta 14,300$, en atención al cliente supuestamente me dieron la guía para poder retirar, primero tenía que retirar 10$, según para que el sistema no detectará anomalías o no se que, después tenía que retirar 500$, y después de eso el resto de mi saldo. Total que solo pude retirar 10$, al intentar retirar 500$ ya no me dejó y volvió a bloquear los juegos, me comunique con soporte y me regañaron por que hice mal las cosas y que no puse atención y que fue mi culpa, y que para restablecer mi cuenta otra vez ahora tenía que depositar 2000$ más para llegar a 3000$ y ser vip4. El caso es que aunque si puedo entrar a mi cuenta, no puedo jugar ni retirar ni nada, los 1000$ que deposite ,al parecer ya los perdí los 14,300$ que gane fueron un truco para que siguiera depositando yo creo. Y todavía me regañaron. Como creen que voy a seguir depositando. Sinceramente lo único que puedo pensar es que son un fraude.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Perrolokko, I'm sorry to hear about the problem you're experiencing. Please be aware that requesting additional deposits is a common tactic employed by scam operations. Legitimate online casinos do not ask players to pay "taxes," "release fees," or multiple deposits in order to withdraw winnings. These are classic warning signs of a fraudulent platform.

Therefore, I would like to advise you to refrain from depositing further funds into this casino until we investigate this issue. To better understand your situation, could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

For more information on how to identify and protect yourself from scam casinos, you can read our article here: https://casino.guru/guide/scam-casinos-warning

Thank you very much in advance for your reply.

Best regards,

Attila G.

I don't have the messages anymore; I deleted them. Why was I even thinking of filing this complaint? I felt even angrier reading them, and I even used strong language out of anger and frustration at being scammed. If I'm not going to get a single penny back, I at least hope my experience helps anyone who reads this or has doubts about that casino.

No tengo los mensajes los borre, por qué pensaba hacer está queja. Sentí más coraje estar leyendo los mensajes , incluso use palabras altisonantes por el coraje y frustración de ver qué me estafaron. Si no e de recuperar ni un peso, si quiera espero que mi experiencia le sirva a quien lo lea o tenga dudas sobre ese casino

Sorry, I meant to say that I deleted them because I "DID NOT" intend to file a complaint about the case.

Perdón quise decir que los borre por qué "NO"tenía pensado hacer una queja del caso.

I have these images that illustrate a little of what I'm talking about.

This happens when trying to open any game.

And this when trying to withdraw

Tengo estas imágenes que dicen un poco de lo hablo.

esto es al intentar abrir cualquier juego.

. Y esto al querer retirar

This has been the last conversation I've had recently.

Esta a sido la última conversación que e tenido ultimamente

Thank you for your reply. Unfortunately, as I already mentioned, Colibri777 Casino is a scam operation. The "winnings" it displays are not real, and the repeated requests for deposits are part of the fraudulent scheme. Regrettably, this means that any money deposited is lost, and there is no way to recover the claimed funds.

The only step we can recommend is reporting the incident to your local law enforcement or financial cybercrime unit. While we understand this may not result in the return of your funds, it can raise awareness and potentially support broader investigations into such fraudulent platforms.

I will mark your complaint as "unresolved" in our system. Although this doesn’t provide the resolution you hoped for, it will negatively affect the casino’s rating and act as a cautionary warning to other players.

Please be very cautious in the future and only deposit with casinos that you have verified through trusted reviews and research. If you face issues with legitimate casinos in the future, don’t hesitate to contact us—we’ll gladly do our best to help.

Thank you for your understanding.

Best regards,

Attila G.