Betovo Casino - Виведення коштів гравцями постійно затримується.

I've been having problems with withdrawals since June. It takes forever to get verified, even though my account is already verified. Despite this, not a single withdrawal has gone through since June, whether it's €100, €200, €500, or, as now, the €991 I'm requesting. After about three days, the withdrawal is always canceled without explanation. Previously, they would give a reason, like missing documents or something similar. Now, they don't even mention that anymore. I feel completely scammed by this site. Their support consists of automated responses and bots.

Ich habe schon seit Juni Probleme beim Auszahlen. Es dauert ewig bis man verifiziert würde, das ist aber mein Account bereits. Trotzdem funktioniert seit Juni keine einzige Auszahlung egal ob 100,200,500 oder wie jetzt meine geforderten 991€. Nach 3 Tagen ca. wird die Auszahlung jedes Mal abgebrochen ohne Begründung. Früher kam noch eine Begründung dass Dokumente fehlen oder ähnliches. Jetzt steht nicht mal mehr das dabei. Fühle mich komplett gescammt von der Seite. Der Support dort sind automatisch generierte Antworten und Bots.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Do you currently have any pending withdrawals? If so, when did you request them?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, I made my first deposit there in June and played with a bonus. However, I couldn't withdraw the bonus because it first had to be wagered a certain number of times. So I deleted the bonus and only wanted to withdraw what was left over, without the bonus. I haven't had a single successful withdrawal.

I requested another withdrawal of €991 yesterday, and it's still pending. I'm contacting you because your support is terrible and withdrawals keep getting canceled.

Hallo, ich habe im Juni das erste Mal dort eingezahlt und mit einem Bonus gespielt. Ich könnte mir den Bonus aber nicht auszahlen lassen da dieser erst einige Male noch umgesetzt werden müsste. Ich hab den Bonus dann also gelöscht und nur noch das auszahlen wollen was noch übrig war, ohne Bonus. Erfolgreiche Auszahlungen hab ich keine einzige.

Ich habe gestern erneut die Auszahlung von 991€ beantragt und diese ist jetzt auch noch offen. Deswegen wende ich mich an sie weil der Support schlecht ist und jedes Mal die Auszahlungen abgebrochen werden.

Or rather, incorrect. Yesterday, I requested a withdrawal of €600 because I read that the limit is €600 per day, but I don't know if that's true. As I said, I've tried withdrawals of €100 or €200 in the past, but that didn't work either.

Beziehungsweise falsch. Ich habe gestern erstmal eine Auszahlung von 600€ beantragt weil ich gelesen habe das Limit ist bis 600€ am Tag aber ob das stimmt weiss ich nicht. Wie gesagt ich habe in der Vergangenheit schon mit 100€ oder 200€ Auszahlungen probiert aber das ging auch nicht.

I received another email yesterday stating that my payout was rejected. See attachment.

Ich habe gestern wieder die Mail bekommen dass meine Auszahlung abgelehnt wurde. Siehe Anhang.

Thank you for your reply, zhannez. Could you please post a screenshot of your withdrawal history here in this thread?

When was the last time you attempted to contact the casino about this issue? Please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.

Unfortunately, I cannot access the transactions

For whatever reason, I can only see a few days' worth of data. Specifically, from October 29th until now. I'll have to check if I still have a screenshot of previous payouts, but there were probably about 10 of them.

Ich kann leider bei den Transaktionen

warum auch immer nur ein paar Tage einsehen. Und zwar vom 29 Oktober bis halt eben jetzt. Ich muss schauen ob ich vielleicht noch einen Screenshot habe von vorherigen Auszahlungen aber das waren bestimmt 10 Stück.

That's everything I photographed or screenshotted with my mobile phone regarding the payouts.

Das ist soweit alles was ich abfotografiert oder per Handy gescreenshottet hatte von den Auszahlungen her.

Dear zhannez

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

I just requested another payout of €991. But it will probably be rejected again.

Ich habe eben nochmal eine Auszahlung beantragt in Höhe von 991€. Aber wird wahrscheinlich auch wieder abgelehnt werden.

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Betovo Casino representative to join this conversation.

Dear Betovo Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Hello,

Thank you for giving us the opportunity to clarify this matter further.

Please note that the customer’s withdrawal could not be processed due to incomplete account verification. We kindly ask the customer to check their email inbox for further instructions regarding the verification process.

Additionally, please be aware that daily withdrawal limits are applied based on the customer’s VIP level, which in this case is €600 per day. Should any issues arise, our team is available via Live Chat and will be happy to assist.

We appreciate your understanding and cooperation during this process!

Best Regards,

Betovo Team

Dear player,

Have you been able to make progress in your verification process?

Yesterday, as requested, I uploaded proof of my IBAN again and then, as instructed in the Betovo email, immediately contacted live chat. They told me they would apparently forward it to the team right away. I've now submitted another withdrawal request for €600 and am finally waiting for it to go through. If it does, I'll still have €391 to pay.

Ich habe gestern erneut nach Aufforderung einen Nachweis über meine Iban hochgeladen und danach, wie in der E-Mail von betovo verlangt, sofort den Livechat kontaktiert. Dieser sagte mir dass er es anscheinend umgehend an das Team weiterleiten wird. Ich habe jetzt wieder einen Auszahlungsantrag von 600€ gestellt und warte endlich mal auf eine Auszahlung. Wenn diese durchgeht fehlen dann noch 391€.

Dear player,

Have you received any withdrawals since your last message?

Hi, yes, I've received both payouts now. First the €600 and then the €391. Thank you so much for helping me. It's awful that it takes so long to get a payout from Betovo. Like I said, I've been waiting since June... And without you, I probably wouldn't have gotten anywhere, haha. I'm not playing through that site anymore!

Best regards 🙂

Hallo, ja ich habe mittlerweile beide Auszahlungen bekommen. Einmal die 600€ und dann nochmal die 391€. Vielen lieben Dank, dass ihr mir hier geholfen habt. Aber schrecklich dass man überhaupt so lange braucht um von betovo eine Auszahlung zu bekommen. Wie gesagt Ich warte seit Juni.. Und ohne euch wäre ich wahrscheinlich kein Stück weiter gekommen haha. Ich spiele jetzt nicht mehr über diese Seite!

Lg 🙂

Dear zhannez,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Mirka Dubasova

Casino.Guru