Betory Casino - Виграші гравця затримуються через технічну проблему.

The casino does not pay out winnings. The first time I tried to withdraw my funds, the withdrawal was canceled due to a "technical error." I then requested the withdrawal again. Since it’s not possible to cancel withdrawals, I made another deposit, won, and withdrew that amount. The second withdrawal of 84.65 XRP (as shown in the screenshot) was paid within a few hours. However, the original withdrawal of 115.27 XRP still shows the status "sent." The casino keeps saying that an "investigation of a technical issue" is ongoing with their payment provider. I made the original withdrawal request on October 2, 2025, so it has been over a month, and they continue to give the same excuses.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betory Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please confirm in both cases that the XRP address was the same when requesting a payout?
• Was there any other information necessary to input other than an XRP address for the transaction to be processed?
• Could you please share with me your communication with the casino acknowledging that there have been technical difficulties with the transactions? Send emails or chat transcripts regarding the incident to support your complaint to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes in both cases the XRP address was the same when requesting the payout.

I had to input the memo tag along with the address, but I did that correctly.

I do not have older chats of the situation but I have attached the most recent one.

Please make the pictures private, since they include the transaction id.

I also have noticed that they have fake Trustpilot reviews now.

Dear myyjamies

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Karla ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello myyjamies,

My name is Karla M., and I will be taking over your case..

I’m sorry to hear about the ongoing delay with your withdrawal, and I will do my best to help you reach a clear and fair resolution.

At this moment, we unfortunately do not have a direct communication channel with Betory Casino, so I will need to reach out to them through alternative routes — specifically via their live chat and email.

I will contact the casino as soon as possible and request an update regarding the status of the 115.27 XRP withdrawal and the reported "technical issue."

As soon as I receive any feedback from the casino, I will immediately update you here in this thread or invite casino personally to this thread.

Thank you, best regards

Karla M.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear myyjamies,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla