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Neonvegas

Refuses to pay out winnings

Neonvegas

Betalar inte ut vinsten

Dear kaizensweden,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need more information. Could you please elaborate?

Has your withdrawal request been pending for too long? Or did the casino confiscate your winnings?

I will be waiting for your reply patiently.

Best regards,

Kristina

You claim that you cannot pay out to my Master Card.. which is not true.. I have been in contact with my bank and there should be no problems.. so hurry up and send the money

Ni påstår att ni inte kan betala ut till mitt Master Card.. vilket inte är sant.. jag har varit i kontakt med min bank och det skall inte vara några problem.. så sätt fart och skicka pengarna

Thank you for your reply, kaizensweden. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors such as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

• Have you made any successful withdrawals before?
• Is there any alternative withdrawal method that you could use?

Thank you.

Then they should state that ..

And i see many people complain about them!

I’m very sorry but you haven’t answered any of my previous questions. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

I have read your reply and answered your questions! it didn't help, Neovegas are very unclear and not serious!! There are tons of complaints on Trustpilot!!! But you write a high safety index.. which does not reflect what serious review pages write

Jag har läst ditt svar och svarat på dina frågor!det hjälpte inte något, Neovegas är väldigt otydliga och inte seriösa!! Där finns massor av klagomål på Trustpilot!!! Men ni skriver ett högt säkerhetsindex.. vilket inte speglar vad seriösa omdömes sidor skriver

No, unfortunately, you have not replied to my questions. I would like to emphasize that without your cooperation, we won't be able to proceed with this complaint.

Dear kaizensweden,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.