Запитання щодо веб-сайтів азартних ігор із ліцензією Кюрасао, які використовують неправильний код категорії продавця (Сторінка 207)

Its irrelevant though as the merchant code is changed and you wouldn’t have had the goods/services from the non gambling website.

I would not mess on with these merchants and do bank directly.

Helpersm

How long does it take for Kasha to respond with a refund decision

Has anyone here appealed to the bank of Lithuania when Revolut did not want to do a chargeback?

There are so many questions on the form and I don't really understand what to answer in all the fields.

Here is the form if anyone could please help me?

The website is safe. Its just www.lb.lt (Bank of Lithuania)

https://www.lb.lt/uploads/documents/files/Application%20form_EN.docx

Seems like theres 100 questions. I just wanna dispute Revolut for not going further with my Chargebacks, thats all.

Thanks!

Just a little update r.e. revolut, I had some success filing chargebacks that were past 120 days, I had referred to the transactions as Gift cards with no expiry that I'm unable to use (this circumvents the 120 days if you're outside of it), otherwise chargeback as product not received (send an email first if you have a contact asking where your 'product' is and then use as your contact evidence)

However I've had a number of other chargebacks declined by Revolut as invalid despite some being the same merchants so I'm pursuing with the ombudsman for the remainder with them..

I have some others with a different bank and was hoping for some help to locate these if anyone has an idea

ZPDG lithuania

cnpcto warsaw

keygo

terramp warszawa

pxtb panevezys

Its the same here, they reject the dispute becouse of "card rules by mastercard/visa"

But i won chargeback from the exact same company before, now they reject everything.

Grotobook - Rejected (cant help in cases like this)

Getmygamekey - Rejected, same as above. (And ive won all the older Getmygamekey chargebacks, same name same company)

And they also rejected 5 luxtel transactions but the other 5 went ahead for chargeback?! Its the same company!

What are they doing.

Same - Barclaycard refused one but the others appear ok to chargeback, although still waiting on final update.

Chase - after arguing they chargeback.

Others on here have had credit cards all sorted others rejected.

I don’t think the banks understand or care.

What was the reasons for the rejections, and what had you claimed that had happened (not received goods, fraud etc.)?

Chase wouldn't chargeback for me even with the arguing, still waiting for the FOS

They can't explain why, instead they just write "Unfortunately, we don't have the right to dispute in cases like these, we have to follow the guidelines for Visa/Mastercard"

But before there were no problems, now they refuse to move on..

Didn't mention Casino or games at all, said I didn't get any goods from these sites and told them what they sell and also attached contact with the stores.. it didn't help. They only repeat themselves on support when you want real answers.

Dom kan inte förklara varför utan dom skriver bara "Tyvärr har vi inte rätt att bestrida i fall som dessa, vi måste följa riktlinjerna för Visa/Mastercard"

Men förr var det inga problem, nu vägrar dom gå vidare..

Har inte nämnt Casino eller spel överhuvudtaget, har sagt att jag inte fått några varor av dessa sidor och berättat vad dom säljer och även bifogat kontakt med butikerna.. det hjälpte inte. Dom bara upprepar sig på support när man vill ha riktiga svar.

Do what I have done regarding chase, I'm in the process so far it's gone down the road of a scam/fraud case I'm on day 7 of the 7-10 day they quoted.

They originally quoted they can't do anything as it was gambling related. When I explain the goods and services was not received from the merchants they have went too and also the fact pixeleum and finnart.io should have been blocked anyway as they are crypto related.

Mastercard chargeback rights are not available for gambling transactions. This is because chargeback rights are only available when the purchased value or assets do not appear in the account agreed upon between the cardholder and the merchant

This is what I quoted and stated I'm eligible for a chargeback as the value or assets was not agreed by me the cardholder and the merchant.

So weird. And you can't put them back in?

Så konstigt. Och du kan inte lägga in dem på nytt?

Nope it doesn't work, the decision is final according to Revolut and then they come up with their excuses as usual.

"We have done everything we can to try to solve this for you, we understand that it must be a lot of work"

This is copied from the recent chat:

I understand how difficult and challenging it can be. While we understand your concerns, I'm afraid we will not be able to dispute this charge as we are required to process disputes under the external rules imposed by card schemes. Please know that we have explored all available options.

When I explained that I wanted a real answer as to why they can't process the transactions all of a sudden when it was working before, they repeated themselves.

Nope går inte, beslutet är slutgiltigt enligt Revolut och sedan kommer dom med sina bortförklaringar som vanligt.

"Vi har gjort allt vi kan för att försöka lösa detta för dig, vi förstår att det måste vara jättejobbigt"

Detta är kopierat från chatten nyligen:

Jag förstår hur svårt och utmanande det kan vara. Även om vi förstår dina farhågor, är jag rädd att vi inte kommer att kunna bestrida denna debitering eftersom vi är skyldiga att behandla tvister enligt de externa regler som föreskrivs av kortsystem. Vänligen vet att vi har utforskat alla tillgängliga alternativ.

När jag förklarat att jag velat ha ett riktigt svar på varför dom inte kan behandla transaktionerna helt plötsligt när det funkar innan så upprepar dom sig.

Is this in the first step, that it does not proceed after the first review or later? What goods do you specify that you ordered?

Är detta i första steget, att det inte går vidare efter den första review eller senare? Vad anger du att du beställt för varor?

Yes exactly, told em i havent got any Ebooks.