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For me, all games are difficult. But those involving books are even worse. I've spent as much as 100 euros and I can't get a scater.

But the games only give out prizes that are better when you deposit a lot of money.

Despite thousands of advertisements, I'm always very disappointed with the situation. Thank you for your response to these concerns

Para mim todos os jogos tem dificuldade. Mas os que envolvem books ainda pior. Chego a gastar 100.00 e não consigo nenum scater.

Mas os jogos só dão premios que se podem dizer melhores quando depositamos muito dinheiro.

Apesar das publicidades de milhares fico sempre muito desiludida com a situação. Obrigada pela sua resposta a estas preocupações

Hello, to be honest, I don't even know what to say to you about that. 

What game are you talking about, can you give me an example? The fact that you don't get a scatter for 100 spins may not be anything unusual, to be honest.

If you feel like you're not doing well, then I would probably take a break and not play for a while.

I completely understand how you feel; sometimes games can be very frustrating, especially when you spend money and the results aren't what you're looking for. If you see that a slot machine isn't giving you anything for a long time, it might be best to take a break or change games so you don't get more frustrated or spend more money.

Entiendo perfectamente cómo te sientes, a veces los juegos pueden ser muy frustrantes, sobre todo cuando inviertes dinero y el resultado no acompaña. Si ves que una tragaperras no te da nada durante mucho tiempo, quizá lo mejor sea hacer una pausa o cambiar de juego para no enfadarte más ni gastar de más.

Vetonique. Everything is fine with Casino Malina.

Regarding the other casino 888.co.uk, there was never a response from you. And the casino assistants sent many emails saying that I was right because the game was stuck and that the situation was resolved. This never happened. How can I get this problem resolved? Thank you for your attention

Vetonique. Em relação ao Casino Malina está tudo ok.

Em relação à outra do casino 888.pt nunca houve resposta da vossa parte. E os assistentes do casino, mandaram muitos email a informarem que eu tinha razão porque o jogo estava preso e que a situação esta resolvida. Isso nunca aconteceu. Como faço para se resolver este problema. Obrigado pela atenção

Unfortunately, you have stopped responding to your complaint regarding 888, so we have to reject it.

Feel free to reopen it an any time, though.

But the problem was never solved. Why did they close it? I want to reopen it, because I never got an answer from either 888.pt or Guru.

Guru has always solved problems that I thought were unthinkable.

I don't understand why the complaint was closed.

Ms. Veronique, an excellent assistant at Guru, always took care of my complaints. Always letting me know what was going on.

Now I get a reply on 888.co.uk informing me that the complaint has been closed, but I can reopen it. And that's what I'm doing.

Thank you for your attention

Mas o problema nunca ficou resolvido. Porquê que que o fecharam. Eu quero reabri lo, porque nunca obtive resposta nem do 888.pt nem da Guru.

A Guru sempre resolveu os problemas que eu achava impensável.

Nao percebo porque a reclamação foi fechada.

A D. Veronique uma assistente da Guru, de excelência sempre se preocupou com as minhas reclamações. Sempre a dar me conhecimento do que se passava.

Agora recebo uma resposta sobre a 888.pt a informar me que a reclamação foi fechada, mas posso reabrir. E o que estou a fazer.

Obrigada pela atenção

I have already sent a new complaint about this. Today at 2pm

Ja enviei nova reclamação sobre este assunto. Hoje as 14.00h