Термінове звернення: вимагаємо відшкодування від казино Megapari через безвідповідальне ставлення до залежних від азартних ігор

Dear respected forum members,

I urgently seek your counsel on a pressing matter involving Megapari Casino and my quest for a refund. Here's an in-depth account of my ordeal:

Repeatedly, I implored Megapari to enact a permanent block on my gaming account due to my escalating struggles with gambling addiction. Despite my unequivocal pleas and diligent submission of all requisite documentation, my account remained accessible, exacerbating my financial woes. The gravity of my situation was evident in my correspondence, where I explicitly expressed my inability to control my gambling urges and the urgent need for intervention. However, instead of acknowledging my distress and providing the necessary support, Megapari's responses seemed designed to further encourage my gambling habits.

**First request on April 3rd:**

- **April 3rd, 2:05 AM:** 

 My initial plea for help: "I want to block my account permanently."

- **April 3rd, 9:52 AM:** 

 Megapari's response, translated via an online conduit, sought clarification on my decision to leave.

- **April 3rd, 2:50 PM:** 

 My response was candid: "I play too much."

- **April 3rd, 5:25 PM:** 

 Rather than acknowledging my plea for help, Megapari chose to extol my recent successes on their platform, effectively ignoring my cries for intervention.

- **April 3rd, 5:26 PM:** 

 Succumbing momentarily to their entreaties, I reluctantly withdrew my request: "Don't block account, thank you."

- **April 3rd, 5:45 PM:** 

 A fleeting moment of weakness prompted me to extol the virtues of Megapari: "I like Megapari a lot. I was stressed yesterday because the withdrawal option wasn't there for Jeton wallet."

- **April 3rd, 7:00 PM:** 

 Megapari reciprocated, expressing gratitude for my continued patronage.

On April 6th, I mustered the courage to once again beseech Megapari to enact a permanent block on my account, citing my ongoing battle with gambling addiction. In this instance, I made it explicitly clear that I was resolute in my decision, adamant that no further attempts to dissuade me would be countenanced. However, despite furnishing Megapari with the requisite photo identification, my entreaties were met with further interrogation, prolonging the process and, regrettably, prolonging my descent into the abyss of compulsive gambling.

**Second request on April 6th:**

- **April 6th, 4:07 AM:** 

 My resolve was unwavering: "I have decided to block the account so please block my account permanently because I can't stop playing. Don't ask something to change my mind, just block it. Thank you."

- **April 6th, 11:37 AM:** 

 Megapari's response, while ostensibly seeking to uphold security protocols, merely served to compound my anguish: "For security purposes, to proceed with blocking your account, we kindly request that you provide a photo of a document verifying your identity."

- **April 6th, 6:17 PM:** 

 My compliance was swift: "I send my ID."

- **April 6th, 9:00 PM:** 

 Yet, despite my cooperation, Megapari persisted in their line of inquiry: "Thank you for the photo of your document.

We would still like to know the reason why you decided to block your account. Based on your history, you have shown yourself to be a good user who always knows when to stop. And in general, you are doing well."

- **April 6th, 9:00 PM:** 

 My frustration palpable, I reiterated my resolve: "I am no longer interested."

- **April 7th, 7:24 PM:** 

 A moment of weakness saw me momentarily swayed by their siren call: "Don't block it, you were right, it's fun to play."

- **April 9th, 7:13 AM:** 

 However, the die was cast, and my account remained open against my wishes: "Hello, your account is not closed as per your request."

This delay led to further gambling, contrary to my wishes. Despite my clear indications of my inability to control my gambling impulses, Megapari continued to prolong the process and, in doing so, exacerbated my plight. Given these circumstances, I firmly contend that I am entitled to refunds commencing from April 6th, the date of my second request. Megapari's cavalier disregard for my pleas for help, coupled with their persistence in prolonging the process, directly contributed to my continued suffering.

Given the gravity of my predicament, I implore your esteemed counsel on the following matters:

1. What redress am I entitled to in terms of refunds, given Megapari's egregious mishandling of my case?

2. Ought Megapari be held accountable for their egregious failure to uphold responsible gambling practices?

Your invaluable insights and advice would be greatly appreciated as I navigate this arduous ordeal.

Sincerely, 

Mohammed

Hi, I have read your case and I am very sorry that you are struggling with something like this. Jozef is trying to do everything to help you and from what I can gather he is now attempting to find out and reach a compromise with the casino. Surely what has arisen and therefore the blocking of your account should be dealt with more effectively, because this sort of thing is serious. I have also seen chats with the casino via email and it seems to me that you were not as under control as they said and in my opinion and they should have closed your account on the first attempt.

Of course I will not get ahead of the situation and we will wait and see how your complaint develops further and what all can be resolved. 

Be sure to give me an update when you hear back from Josef or the casino with what they have agreed and if you have accepted it as well. 

I also assume that next time the casino will handle this situation more efficiently so that nothing like this happens. 

I will wait. 

Dear Jaro,

Thank you for your understanding and kind words. I appreciate Jozef's efforts to help me reach a resolution with Megapari Casino.

I agree that the handling of my requests to block my account should have been dealt with more effectively. My inability to control my gambling was clear, and the casino's delays only worsened my situation. I hope that through Jozef's intervention, we can find a satisfactory solution.

I will certainly keep you updated on any developments from Josef or the casino and let you know what they propose and whether I accept it.

I also hope that this situation will encourage the casino to handle similar cases more responsibly in the future to prevent others from experiencing the same difficulties.

Thank you again for your support. I will keep you posted.

Sincerely,

Mohammed

That is exactly what this situation is supposed to achieve, and therefore that more attention will be paid to it in the future on their part. 

Also, I will await your update, and I firmly believe that you will all be able to agree on something reasonable and that it will eventually suit everyone. 

Well, I'll be expecting your reply and I wish you the best of luck. ☘️

MegaPari has offered me a refund of $750, which I consider completely insufficient given the circumstances. My total loss after April 6 amounts to €6823.55, and I believe this should be taken seriously.

I’m curious to hear your opinions on this offer and how you think I should best proceed. I am determined to find a fair solution.

this is their mail that they have send me:

Dear Mohammed,

We deeply regret that your experience with our platform ended on an unpleasant note. Providing the best possible gaming experience is our utmost priority. Our department handles issues on an individual basis, and we want to assure you that your situation has been given special attention. It is very important to us that our platform maintains a positive reputation among both current and former players.

After carefully reviewing your case, we are willing to consider a refund, though not the full amount as previously communicated by Joseph.

We have thoroughly reviewed your history on our platform and noted that you have had some incredibly fortunate moments. You enjoyed a considerable amount of time, and we also see that you had several wins – we are pleased that our platform could bring you joy.

Over several months, your total loss on our platform was $1,991. Additionally, you received $412 in bonuses from us, which brings your net loss to $1,579.

As we still believe your actions were not driven by addiction, we are willing to meet you halfway and offer a compromise of $750. We believe this is a fair resolution and a good way to part on amicable terms.

We are confident that this offer reflects our commitment to ensuring a positive resolution for all parties involved. We hope you find this acceptable and that it helps to close this matter satisfactorily.

Please let us know if you accept this offer so we can process the refund promptly.

Best regards, 

Danil

MegaPari

This was my answer:

Dear Danil,

Thank you for your response and the offer you have made. Unfortunately, I cannot agree to the proposed refund amount of $750. I find this amount to be far too low and believe your calculation to be absurd.

I have complied with all conditions and I am entitled to a refund from the moment my account should have been closed, specifically from 9:00 PM on April 6. Nevertheless, my account remained open and I was able to continue playing. The amount I lost after April 6 is €6823.55.

I am not asking for a full refund, but I do expect a reasonable calculation based on the period after I requested self-exclusion, which was not taken seriously. I am willing to discuss a refund related to this period.

I hope we can resolve this matter in a fair and reasonable manner.

Kind regards,

Mohammed

Well, it would be best if Jozef, who is in charge of your case, commented on it, because he is a specialist in it. I'm the admin of the forum, so what I would say is purely my opinion. 

You mention that you lost more money than the casino calculated. Probably the most important thing to do is to agree on this factor and thus from what amount the refund should be calculated. Of course, if there were bonuses and the like, I would probably subtract that from the total amount and just take the deposits, but that's just my opinion, like I said. 

However, not to get ahead of myself, let's see how it goes and if the casino responds or Jozef gets back to you, be sure to let me know. 

I'm quite interested in your situation and I'd like to be in the loop. I hope you can find a reasonable way to deal with the casino.

Hi,

I appreciate your response. It would indeed be best if Jozef, who is in charge of my case, commented on it, as he is a specialist in these matters. I’m grateful for your input as the forum admin.

I wanted to clarify that Megapari made a calculation of all my losses since the beginning of my time with them, and not from the point of my self-exclusion. This is significant because I had won a large amount before I requested self-exclusion, and their calculation method seems very strange.

The most important thing is to agree on the amount from which the refund should be calculated. If there were any bonuses, I understand they might need to be subtracted from the total amount, focusing only on the deposits. However, this is just my opinion.

Yes, then I am thinking the same and we will see what Jozef and the casino come up with and whether this amount will be adjusted. It is important to reach a consensus and I believe that we will be able to do it.

I will be here if anything happens.

Hi,

Thank you for your assistance. I appreciate your support.

I am happy to help at least in words if I can. 

I hope this situation will have a positive and quick end.

The case has already progressed further, and you can read all the details in my complaint. Please let me know your thoughts on it.

Well, I saw that they insisted on the same as before. I don't want to take a position on this because I don't solve complaints and I can't determine what is adequate, it has to be decided by Jozef. 

So now we will wait for his verdict and see what happens next. 😕

Can you please check the case?

I looked at it but as I mentioned, Jozef has to decide with the casino and you. I'm just an admin and I don't have any authority in this area to make decisions. 

I see that the casino has increased their compensation but you are asking for a much higher amount. So we will have to wait and see how we look at it and what the casino says. I suppose the casino probably won't agree, but I won't get ahead of myself. 

I hope for a fair resolution of the case.