Обдурені не хочуть платити

I've been waiting for a withdrawal since the 24th and so far it's always the same .the live chat is just automatic recorded responses .i don't know what else to do .i don't recommend this casino to anyone .it's just a scam the deposits are correct the withdrawals always have problems paying out they want us to cancel the withdrawals so we lose everything .casinos like this should be closed down .scams

Desde dia 24 que espero um saque que até agora está sempre igual .o chat ao vivo e só respostas gravadas automaticamente.nao sei mais o que fazer .não aconselho a ninguém este casino .e só burla os depósitos são certos os saques tem sempre problemas para pagar querem que cancelemos os saques para que percamos tudo .casinos assim deviam ser fechados .burla

Hello, is your case related to the Slotuna casino you have a complaint against? Why doesn't the casino want to pay you the money, did they tell you any reason? Have you been verified by the casino or was it not necessary?

Please let me know.

I've already been paid thank you for your help

Já foi pago agradeço podem enserrar obrigada

Great to hear. I will inform your complaint resolver about the situation right away.

Did you change your opinion about this casino now, perhaps?

Hello, I'm still waiting for my payout on November 26th. The live chat always says the same thing. I have €10,382 in my account, but they haven't even made the initial €500 payment, even though the payout time is several days. Can you please help me?

Hallo ich warte weit 26.11 die Auszahlung auf Live Chat wird immer das gleiche gesagt Habe 10.382 Euro auf Konto sie haben nicht Mal den 500 Euro die erste Zahlung gemacht obwohl Auszahlung Zeit Tage sind können sie mir vielleicht helfen

Hello, we will definitely help you, but we also give casinos some time to pay out players. Specifically, you will have to wait 14 days before we contact the casino, since you have opened a complaint. 

I see that, based on what you describe, the casino is giving you a standard response. What payment method did you use for the withdrawal? Did the casino ask you for any documents for verification? 

Hi, so I selected bank transfer and they haven't asked for verification yet. I checked my account myself and it says I've already done it before they ask, like some online sites do. It says verification isn't necessary, and as I said, it's not a live chat; it's automatic. Until yesterday, they kept telling me they'd pay out promptly, within 3 days. Yesterday, they said it would take a maximum of 5 days. I took screenshots of all the chat history, so I can prove everything. They said they were working on it, but nothing since. Thanks.

Hallo also ich hab bank Transfer ausgewählt und eine Verifizierung haben sie nicht bislang verlangt hab selber auf mein Konto geschaut das ich das selber schon davor mache bevor sie fragen wie bei manche online Seiten möglich ist steht aber eine Verifizierung ist nicht nötig und bei live Chat wie gesagt es ist kein live Chat ist automatisch bis gestern haben sie mir immer gesagt das sie Zeit gerecht auszahlen werden also innerhalb in 3 Tage gestern haben sie erst Mal von max 5 tage geschrieben ich habe aber alle Chat Verlauf einen Screenshot gemacht also kann alles nachweisen einmal haben sie geschrieben daß sie dabei sind aber seitdem nix neues lg

Well, thank you for your input. 🙂

Bank transfers can take up to 5 days. We shouldn't forget that weekend was also here and at this time casinos don't usually process withdrawals.

So maybe it's important for you to be a little bit patient.

If nothing happens, we will try to help like I said.