Казино Гуру НЕ є неупередженим

I've been emailing the casino guru for a month as they ask. They don't ask for everything at once and they buy time, ALWAYS replying on time.

The situation is obvious, I asked for self-exclusion from 22bet and they continued to let me deposit and spend over 5000€.

Casino Guru is just stalling trying to get me to stop responding.

Have you noticed how many reports are closed due to lack of response from the player?

This is why! Casino Guru isn't here to be impartial, it's here to get commissions from the casinos!

DON'T play is my advice! This is a business and the casinos and Casino Guru are laughing at the players!

Ando há um mês a enviar e-mails ao casino guru conforme vão pedindo. Não pedem tudo de uma vez e vão ganhando tempo, respondendo SEMPRE no limite do prazo.

A situação é óbvia, pedi a autoexclusao da 22bet e continuaram a deixar-me depositar e gastar mais de 5000€.

O Casino Guru está apenas a empatar a tentar que eu deixe de responder.

Já repararam a quantidade de denúncias encerradas pelo motivo de falta de resposta do jogador?

É por isto! O Casino Guru não está aqui para ser imparcial, está aqui para receber comissões dos casinos!

NAO joguem é o meu conselho! Isto é um negócio e os casinos e o Casino Guru riem-se dos jogadores!

Hm... This accusation of yours is not in place at all, actually.

Our complaint resolution center has its own guidelines, and we have to stick to those when investigating each and every case. If you reply and provide everything needed within your complaint, it will move forward and we'll get in touch with the casino.

Whenever a player stops responding, it is surely not because of what you accuse us of, and you can check it well in all the complaints.

What about all the complaints we actually help to get resolved? Have you seen those as well?

But it is simple actually; if you are unhappy with our work, no one forces you to do anything, right? 🤷‍♀️

Your call.

Read before you answer!

Your colleague asks for things piecemeal and sends them, then resets the counter and saves time.

My problem is addiction to the game and having to wait more than a week for that incompetent woman to come and ask for something she didn't ask for before!

She's buying time to see if she can wear down my patience!

they're cheating me and benefiting 22bet!

Vai ler antes de responder!

A sua colega pede as coisas aos bocados e envio, depois reseta o contador e ganha tempo.

O meu problema é vício no jogo e o tenho de esperar mais de uma semana para aquela incompetente vir pedir algo que não pediu antes!

está a ganhar tempo a ver se acaba com a minha paciência!

a mim estão a enganar-me e a beneficiar a 22bet!

I am sorry for your addiction. Please seek help so you don't have to deal with this alone.

There is a list of help centers on our site as well. Look here, please.

Unfortunately, our complaint team has to deal with hundreds of complaints daily, and we have to adhere to our guidelines, so it is not possible to take care only of one complaint. We do everything possible to help all our users.

Your complaints department makes fun of people and doesn't care.

they put in requests and replies in a hurry!

how many people have already received their money? I'm sure very few

you see casinos stealing and breaking the rules, lives destroyed and you continue to advertise them!

O vossos departamento de denúncias goza com as pessoas e não quer saber.

colocam pedidos e respostas a despachar!

quantas pessoas já receberam o seu dinheiro? De certeza que muito poucas

vocês veem os casinos a roubar e desrespeitar as regras, vidas destruídas e continuam a publicita-los!

You can check all the complaints we have already resolved if you are interested.

If you are unhappy with our work, unfortunately, I can't do much about it. It is your opinion, and you are free to go at any time, of course.

But this person who's answering me is very incompetent, it's clear that he doesn't even read things or care

Mas esta pessoa que me está a responder é muito incompetente, nota se que nem lê as coisas nem quer saber

This is the second time that Veronika has missed the deadline for replying and has said nothing!!!

unacceptable!!! Fire her now!

NO incompetence!

Já é a segunda vez que uma tal de Veronika falha o prazo de resposta e nada diz!!!

imadmissivel!!! Despedimento já!

incompetência NÃO!

Please stop. People take holidays, there are quite a lot of complaints, and players are always warned that it may take a little longer to respond in this time of the year. 

Our complaint team is doing everything in its power. 

Please focus on your situation and not on everything else around you.

I believe that you and Igor will bring this to a successful conclusion.

A two-month vacation?

Férias de 2 meses?

Well, if we stick with facts here, your complaint was published on the 28th of November. The casino has already been asked for cooperation; this is quite progress, considering the holidays involved. Please be fair and stop with those screams around the forum.

It truly makes no sense to be offensive to someone who is trying to help you for free. We understand you need attention, but it is not always possible.