Betx101 Casino - загальне обговорення (Сторінка 2)

My account was also blocked a few days ago. It happened a few minutes after I requested a withdrawal.

So if you still have problems, I think our team would be able to take a look at it. For verification for sure and if you played slots, it could be fine, but they would decide.

I see that you've managed to open a complaint so we'll see what happens next.

If you have something new, definitely let us know.

Hi, the casino didn't send you any email or let you know why this situation occurred? Also, did you need to verify or are you going through this process? Did you play with the bonus? 

Please let me know.

Yes did not verify my docs ans did not answer for my emails. If they can not pay 75 usd - so you must transfer this casino to black list.

They don't reply to emails. I asked in the chat and apparently they are checking something.

Whether I passed the verification process, I don't know. I sent the documents but it was listed as pending for a long time. I thought that ordering a withdrawal would speed up the verification process. It happened differently. My account was blocked after a few minutes.

I don't use bonuses.

I will add that in my case it is over $3,000

can you write them to [email protected] AS ADMIN of this forum and asked about our verification and withdrawal? It looks like that you only answer us what about your and what about se. You must write them - not only we.

Wow - that's why they bred you - like an idiot. did you think for a long time - to contribute 3000 dollars to this parasha ebuchu?

I deposited 100 and won over 3,000

Hmm, so maybe they are checking the gameplay but if they haven't confirmed it, that's just my guess. I see that there is nothing happening with the documents in your case either, but it is possible that until this check passes, you will have your account blocked for the time being. 

Of course, if you don't hear from them with something concrete in the next few days, let me know and I would definitely go ahead and open a complaint. 

But I hope it will be different and it will turn out well.

As I am an admin on the forum I do not contact casinos. We have a complaint team where you have opened a complaint and when they find out everything they need from you, then they will contact the casino. So try to be a bit patient and I believe that this step will happen.

my account is now verified

when I withdrew money for the first time, it was checked in a couple of days, and as soon as I wanted to withdraw money the second time, my account was already being checked and without any response for more than two weeks. so I do not recommend playing there

Did you make a deposit when you withdrew the first time?

First they wrote me Hi Dear Mykola,

We are pleased to inform you that your account has been successfully verified.

You now have full access to all features and services. If you have any questions, feel free to reach out to our support team.

Then We are happy to inform you that the restriction on your account has been successfully resolved. 

You can now access your account without any limitations. If you encounter any issues, please don’t hesitate to contact our support team.

After I tried withdraw and they said Dear Mykola,

Thank you for reaching out. We understand your concern. 

However, after further review, your account was suspended due to activity that violated our terms and conditions, including bonus abuse.

The initial verification and lifting of restrictions do not exempt accounts from ongoing monitoring. If you believe this is a mistake, please provide any supporting documentation, and we will review your case again. 

We appreciate your understanding and are happy to assist you in resolving this matter.

SO THIS CASINO IS SCAM-IF YOU WON-THEY SUSPENDED ACCOUNT.

Well after this, trust in the casino is already lost

Hmm, I saw that the casino has blocked your account according to what you wrote. Did they tell you something more specific why this happened or just what you describe, i.e. bonus abuse? 

I saw that you copied the same thing into the complaint and I am curious to know what will be resolved and how our team will handle it. 

But for now we will have to wait until we move on. 

they did not said any additional info. So they can blocked any users and said abuse bonuses and confiscate winnings,

That's a pity, what will be important is what our team will find out and how it will develop. So we will have to wait. 🙂

I received an email informing me that my account was closed. The reason is that they do not accept players from Poland. They gave me the option to create an account and make a deposit. Usually, when players from Poland cannot use the casino, there is no option to register. I was robbed of my deposit.

When you filled in the registration did you need to select the country and was Poland in there? As I said I would go ahead and open a complaint, because it also seems like an unfair move on the casino's part. 

So what do you think?