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Hello, last week I won 500 euros on Sunday, I've been held for 1 week for verification .. Can someone help me?

Hallo, ich habe letzte Woche Sonntag 500 Euro gewonnen, ich werde seit 1 Woche hingehalten zwecks Verifizierung.. Kann mir da jemand helfen?

Does the casino communicate with you when you contact them?

Yes, I always get the same answer that the verification takes time .. 😕

Ja ich bekomme immer die selbe Antwort, dass die Verifizierung dauert.. 😕

When I'm looking at the complaints submitted against them by players, it looks like multiple players had the same issues as you, but it's always been resolved https://casino.guru/Betmaster-Casino-review#tab=js-tab-reputation

and what is the solution or how was the problem solved?

und was ist die lösung bzw wie wurde das problem gelöst?

You can check all the cases individually, but the players eventually got their winnings.

Hello.

I still have not received my money or the verification has NOT been carried out ..

7 or 9 days have passed.

Hallo.

Ich habe immer noch nicht mein Geld bekommen bzw. die Verifizierung wurds NICHT durchgeführt..

Es sind 7 bzw. 9 Tage vergangen ..

Does the casino communicate with you or not?

Yes, I always get the same answers

Ja bekomme immer die selben Antworten

Then what do they say?