Zythbet Casino - Здається, обліковий запис гравця заблоковано.

Hello, I have been trying to log into Zythbet for close to a week however my account has been locked. I have attempted to reset my password with no success. I've reached out to the Casino on three times with no one contacting me back or fixing the problem. I'm not sure what else to do to gain access to my account/access my funds.

Thanks,

Dear Thatguy403,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Is there any notification or a message when you try to log in? What exactly does it say when you try to enter your username? Do you type your email address or username to enter your account? Have you accumulated your winnings with or without an active bonus?

I understand that it might seem like a lot of queries, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Thanks for the quick response! Whenever I log in with either my username or email i get the message "Client Locked". I have attempted to both autofill the username/email address as well as type it out. I have accumulated winnings without a bonus. I did win a couple of bets in the days leading up to my account getting locked. The overall account age is maybe 2-3 weeks old so it's pretty fresh.

Thank you, Thatguy403, for your reply. Could you please advise which games you have been playing (live games, slots, or multiplayer)? 

I have only been using the sports book aspect of the casino (so betting hockey, basketball, etc.).

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru.

Please let me know how you would like to proceed.

Thank you very much for your understanding.

Hi Petronela, I appreciate the response back and definitely understand. I mostly am just looking for a way to contact the casino as the chat has failed. I can reach out via email to yourself and even if you could just connect me with the casino that would make a world of difference. Thanks!

Thank you very much, Thatguy403, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.

I contacted the casino requesting more information and will continue our communication via emails.