ZigZag777 Casino - Вилучення гравця затримано.

i have been waiting for my payment for 2 weeks. I am verified.

live chat always says the same thing that you forward it and nothing happens

ich warte seit 2 wochen auf meine auszahlung. ich bin verifiziert.

live chat sagt immer dasselbe das sie es weiterleiten und passieren tut gar nix

Dear Jörg,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which payment method you have opted for? Have you accumulated your winnings with or without active bonus?

Do I understand it correctly that the payment is still pending inside your account without being processed?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

deposit was with ecopayz. yes it was with a bonus but I didn't disregard any bonus conditions and I am not accused of that. as can be seen on the screenshoot I uploaded, the payment has been pending for 2 weeks.

einzahlung war mit ecopayz. ja es war mit bonus aber habe gegen keine bonusbedigungen vertossen und das wird mir auch nicht vorgeworfen. wie auf den screenshoot den ich hochgeladen habe zu sehen ist ist die auszahlung seit 2 wochen auf pending.

Thank you very much, Jörg, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Jörg,

I looked at your complaint and will do my best to help you. I would like to invite Zigzag777 Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

We would like to ask the ZigZag777 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

today you paid out my winnings. waiting time: 3.5 weeks

heute haben sie meinen gewinn ausgezahlt. wartezeit:3.5 wochen

Dear Jörg,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru