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Hello, please help! CASINO Z rejects the application for the payment of the winning bonus I have fully won back! They do not explain anything! only money for sms tears up !!! I made a deposit, and with my own money won back the bonus in full! Help me please!!!!!!

Здравствуйте , пожалуйста помогите! КАЗИНО Zотклоняет заявку на выплату выигрыша бонус я полностью отыграла!они ничего не объясняют! только деньги за смс дерут!!!депозит я делала,и своими средствами отыграла бонус полностью! Помогите пожалуйста!!!!!!

Dear Uliya55,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Which exact bonus you have activated? Could you please post here the link to that offer? I would like to check the T&Cs.

Is there any relevant communication between you and the casino that you could forward me? If yes, please send it to kristina.s@casino.guru.

I hope we will be able to help you to resolve this situation as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

The money came !!!!!! the issue is resolved !!!!!!! thank!!!!!! only casino other (KAZINO Z)

Деньги пришли!!!!!!вопрос решён!!!!!!! спасибо!!!!!! только казино другое (KAZINO Z)

Awesome news, Uliya55! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.