Yolo247 Casino - Гравець стикається із затримкою виведення з казино.

Subject: Urgent: Unresolved Transaction Issue - User ID sourav71*****

Dear Support Team,

I hope this message finds you well. My name is Sourav, and I am reaching out to address a critical issue that arose recently.

On April 5, 2024, at 9:25 pm, I initiated a withdrawal transaction from my account with User ID sourav7179409. The amount of 84280.00 INR was debited from my account successfully; however, it has not been credited to my bank account yet. The Reference Number for this transaction is 1712332523110874, and the status remains as "initiated" till date.

This delay in processing the transaction has caused significant inconvenience and financial concern on my end. I urge you to investigate this matter promptly and ensure that the funds are transferred to my bank account without further delay.

Your immediate attention and resolution of this issue would be greatly appreciated. Please provide me with an update on the status of the transaction and when I can expect the amount to be credited to my bank account.

Thank you for your understanding and assistance in resolving this matter swiftly.

Best regards,

Sourav

Hello sourav7179409,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Yolo2470Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear sourav7179409,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Subject: Urgent: Unresolved Transaction Issue - User ID sour*****

Dear Support Team,

I am writing to urgently address a critical issue with my account and a failed withdrawal transaction.

On April 5, 2024, at 9:25 pm, I initiated a withdrawal of 84,280.00 INR from my account with User ID sourav7****9. The amount was successfully debited, but it has not been credited to my bank account yet. The Reference Number for this transaction is 1712332523110874, and the status remains as "initiated".

To make matters worse, I can no longer access my account. It is showing that my username or password is invalid. When I try to use my registered mobile number, it is also being rejected as an "invalid phone number".

I have tried contacting your 24/7 customer support, and they informed me that my mobile number has been changed to 8601770603 and my bank account number has been updated with the last four digits as 2589. This was done without my knowledge or consent, and I did not receive any OTP verification.

I am extremely concerned about the security of my account and the unresolved withdrawal transaction. I request that you urgently investigate this matter and reinstate my account access. Please credit the withdrawn amount back to my account at the earliest.

I look forward to your prompt assistance in resolving this critical issue. Please let me know if you require any further information from me. And I'm Tagging all the documents

Sincerely,

Sourav

Hello sourav7179409 and thank you for all the information provided. To clarify the situation with the casino, your complaint will be now forwarded to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello sourav7179409,

I'm Michal, and I have taken over this complaint. I have reviewed this case and I will contact the casino to shed more light on this matter. Just to let you know, Yolo247 Casino was previously not cooperative in our attempts to mediate any kind of issue, however, I will do my best to try to help.

We would like to invite Yolo247 Casino to join the conversation.

Dear Yolo247 Casino,

Can you please provide an explanation for why the player has not received their withdrawal? As the player stated, their mobile number and bank account have been changed, and this change has not been initiated by the player. Can you please provide us with the time and date of the logging, including the IPs and devices, to establish if there was a unauthorized access to the player's casino account?

Hello Michal,

I'm Sourav, there is no response from Yolo247, please solve the issue As Soon As Possible. I'm waiting for Your Reply .

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear sourav7179409,

I have tried to contact the casino repeatedly, but as expected, I have not received a response back at all. I’m afraid there is not much that can be achieved without cooperation from the casino side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help change the casino's approach and this unresolved complaint will be used as a warning to other players that the casino might confiscate winnings without sufficient explanation. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

Since the casino doesn't hold a valid license and doesn't utilize any Alternative Dispute Resolution (ADR) services, there's no gaming authority to approach, leaving us with no further avenues for action. I would advise selecting casinos in the future based on their reviews and ratings to steer clear of such situations.

I am sorry we could not be of more help on this occasion.

Best regards,

Michal

Casino Guru