Ybets Casino - Гравець просить повне відшкодування через проблеми з обліковим записом.

Hi Team,

I deposited $1000 in January 18 2025 and had issues with gameplay where any games I played didn’t work. I was advised to use a vpn and that did not work either. I’d like to request a full refund as I made a complaint and never was replied to and full evidence is available of issues and complaint which I can forward off.

Dear sati725,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please advise what the current balance in your casino account is?

Have you played any games with your $1000 deposit or is the full amount still in your account?

Have you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I was forced to play and lose, because they told me otherwise I can’t withdraw. Which is what I asked for after finding out these issues were apparent.

They’ve replied me today, after a month after I informed them of the complaint. What it is your email so I can forward there reply? Thanks!

Dear sati725,

Thank you for your response. After reviewing your case, I regret to inform you that we are unable to provide a refund for the funds you deposited. Our policy dictates that refunds cannot be issued for losses incurred during gambling activity, especially when the funds have already been wagered, as is the case here.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.