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I requested a payout of 1600 euros this was on January 3rd and the documents were submitted and these are also approved on January 7th, but my payout has still not been processed, when I contacted the live chat again, the agent did not have my document in common is valid even though everything has already been approved, it was only available for uploading visa or credit card, although I did not take a credit card deposit, the agent simply closes the chat and I can no longer enter the chat, there are so many affected by the casino where complaint lies, I find this cheek to rip people off

Ich habe eine Auszahlung von 1600 Euro beantragt dies war am 03.01 und die Documente eingereicht und dies sind auch am 7.01 genehmigt ,aber meine Auszahlung ist immer noch nicht bearbeitet ,wo ich live Chat wieder kontakt aufgenommen habe ,hat die Agentin gemein das meine Dokument nicht gültig sei obwohl alles schon genehmigt ist ,es stand nur bei visa oder Kreditkarte zum hochladen ,obwohl ich keine Einzahlung mit Kreditkarte genommen habe ,die Agentin schließt einfach den Chat und ich komme nicht mehr in Chat rein ,es sind so viele Betroffene von der casino wo Beschwerde liegt ,ich finde dies Frechheit einfach die Leute abzocken

Dear Elvan,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

However, could you please advise if you have accumulated your winnings with or without an active bonus?

Thank you in advance for your reply.

Best regards,

Petronela

The profit was with a bonus where I even wagered well over and at Ybet there is no wagering requirement, had contact with live chat again yesterday, the agent has in common that the profit can last up to 30 days, where I never do another casino , I do not understand the point, they let me so long that I do not tolerate it and cancel, I definitely will not do that

Das Gewinn war mit Bonus wo ich sogar weit über umgesetzt habe und bei Ybet gibt es keine umsatzbedinung ,hatte gestern nochmal mit live Chat Kontakt ,die Agentin hat gemein das der Gewinn bis zur 30 Tagen dauern kann ,wo ich niergens ein andere Casino das macht ,ich verstehe den Sinn nicht ,die lassen extra so lange das ich es nicht dulde und storniere ,dies mach ich bestimmt nicht

Could you please advise, Elvan, which exact bonus was it?

First deposit bonus

Ersteinzahlung Bonus

I fully understand your frustration, Vanessa. I just wanted to make sure that you didn't accumulate your winnings from a free bonus.

I will set the timer for additional 7 days and if there’s no development by Tuesday next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hello Elvan,

Have there been any developments since our last conversation?

So I still haven't received my money until half an hour ago I received an email for the first time that they transferred my prize of 1600 euros and it says that it can go up to 3 working days, I'm currently curious if the prize will arrive ,keep up with the arrangement,thank you for your efforts,I'll get in touch with you again on Friday

Also ich habe bisher immernoch mein Geld nicht erhalten bis vor ne halbe std habe ich das erste mal einen Mail erhalten das sie mein Gewinn von 1600 Euro überwiesen haben und steht das es bis zur 3 Werktagen gehen kann ,bin momentan gespannt ob der Gewinn auch ankommt ,bleiben wie weiterhin mit der Absprache ,danke für ihre Bemühungen,werde mich erneut am Freitag bei ihnen melden

Today the money went into my account, I'm happy but I still don't understand why the whole thing was delayed for so long, thank you for your support, and I hope something like this doesn't happen again

Heute ist das Geld auf mein Konto eingegangen ,bin ich froh aber verstehen tue ich es immer noch nicht wieso das ganze so lange verzögert hat ,ich danke euch für die Unterstützung,und hoffe das so was nicht wieder vor kommt

Great news. As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Elvan, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru