Yabby Casino - Гравець намагається завершити перевірку облікового запису.

Having issues with accountant verification it says it could take up to five business days well it's been longer than five business days I've submitted all required documentation it shouldn't take that long to match my face with my ID and my address I feel like they're slow rolling me just so I might gamble the rest of my money away and that's not going to happen and every time I contact support to see what the issue is why it's taking so long they just keep giving me the runaround

Dear fhunter1986,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I'm very familiar with KYC and I know it's important but come on, they shouldn't say it can take up to 5 business days for the verification process if they can't stick to I mean come on all they ask for is a picture of your id and a selfie with you holding your id it shouldn't take longer than 5 days to verify that, and yes I have tried contacting them pretty much on a daily basis and keep getting the same generic responses

Thank you very much, fhunter1986, for providing all the necessary information. My apology for the delayed response.  I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Much appreciated but my account has finally been verified and have been able to withdraw my funds

Dear fhunter1986,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia