X1 Casino - Вилучення гравця затримується.

Hello, the payout should have been processed on May 14th via inpay money did not arrive now it was booked back to the player account and I applied for a new one on May 26th and double checked the data everything is correct and again the payout is not with me 2 days after confirmation received and via inpay, which takes a maximum of 48 hours because they are instant payments !!

Moin die Auszahlung sollte am 14.05 bearbeitet worden sein via inpay Geld kam nicht an nun wurde es aufs spielerkonto zurück gebucht und ich habe am 26.05 eine neue beantragt und die Daten doppelt Überprüft alles stimmt und wieder ist die Auszahlung nun 2 Tage nach Bestätigung nicht bei mir eingegangen und das via inpay was max. 48 h benötigt da es Instant payments sind !!

Hello Niklasplay24,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with X1Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear Niklasplay24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.