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I sent my verification documents a week ago and haven't gotten an answer yet. Without verification I can't withdraw the 300 euros. I've written to the chat several times and each time I've been told something different. So, hands off Woopwin casino ..Fraud

Ich habe meine Dokumente zum verifizieren vor eine Woche geschickt und bis jetzt keine Antwort bekomme.Ohne Verifizierung ich kann die 300 Euro nicht auszahlen lassen.Ich habe mehrmals im Chat geschrieben und jedes mal wurde mir was anderes gesagt.Also,Hände weg von Woopwin casino..Betrug

Hello anelyyne,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Woopwin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear anelyyne,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.