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Hello, I have a problem with the withdrawal. At first it was not possible to withdraw on the credit card. So they forced me to open an account skrill. both through the card and through the skrill

Dobrý den,mam problem z výběrem.Prvni neslo vybrat na kreditní kartu.Tak me donutili si založit účet skrill.Tam to fungovalo cca týden výběry.A ted o pet uz to nejde.A zase chtějí abych si zalozila jiný účet.Vklady probíhají normalne jak přes kartu tak přes skrill

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t mean necessary, that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you have received the payment from your first complaint https://casino.guru/woocasino-player-s-struggling-to-withdraw-their-winnings-1? Do I understand correctly that you’ve withdrawn funds using Skrill in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.