Winning.io Casino - Депозит гравця конфісковано.

Hello

Dear Guru this site steal players deposits

I made a deposit with skrill ,but in the end show a message of system error

Money go from my skrill account to they but no money or bonus of first deposit in my balance, fun is verify in transaction history my deposit as canceled.

some help will be nice

if you need i send you deposit proof by e-mail

regards

JMORE66

Dear Player,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Winning.io Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please specify the date of the incident?
• Could you please share more details regarding the error?
• Have you made more than one deposit to the casino at the same time? Were your previous deposits successful?
• Have you contacted casino support and asked for assistance? What response have you received?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Friend Guru

After contacting Skrill and filing a complaint, the problem has been solved.

My deposit has now been credited to my account, so you can classify it as resolved.

thank you for your attention

regards

JMORE66

Olá Amigo Guru

Depois de ter contactado a Skrill e feito a queixa ,o problema foi resolvido

O meu depósito já foi creditado na conta,podem por isso classificar como resolvido

agradeço a vossa atenção

regards

JMORE66

Dear Player,

We are sorry to hear about the issues you have faced regarding the deposit, and we apologise for the inconvenience.

Upon checking, we can see that the deposit has been credited, and our support team has manually added your first welcome bonus to the account. We understand that it can be worrying when a deposit does not reach your account straight away. Rest assured, though, we will always be able to either locate the deposit & add it to the account or get it refunded to your wallet if needed.

If you require any further assistance, please feel free to reach out to our support team again.

Regards,

Winning.io

Dear JMORE66,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru