WinLegends Casino - Виграш гравця було анульовано.

Hello, I bought a bonus amount of 5 euros from the bonus shop at winlegends and made about 150 euros with it. After that it was real money and I made 1000 euros with it and 900 I would pay out. Now the casino says the following. Now send the original screenshots from the chat. made 500 euros like here in book of dead. This game is not playable with bonus money.

Hallo habe bei winlegends über den Bonusshop einen Bonus Betrag von 5 Euro erworben und zirka 150 Euro damit gemacht. Danach war es echtes Geld und habe damit 1000 Euro gemacht und 900 wurde ich auszahlen. Jetzt sagt das Casino folgendes. Schicke jetzt den original Screenshots vom Chat. habe wie hier in book of dead 500 Euro gemacht. Dieses Spiel ist mit bonusgeld nicht spielbar.

Hello Niedi86,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with WinLegends Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you ever deposit into the casino? Did you play right after you finished your wagering of the bonus and was the balance transffered to real money? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Niedi86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.