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After many days I’m trying to withdraw my money! I’m verified,I send all my informations I speak with KYC support but is not found solution and is not send me my payment!This is very unprofessional and is not responsible about for players! I see a lot of bad comments about payments and I’m starting to worry because I send a lot of my personal informations!!!

Dear Stelios21,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you made any successful withdrawals from this casino before?

Could you please confirm if you passed the full KYC verification?

Have you accumulated your winnings with or without an active bonus?

When exactly did you submit your withdrawal request? Has it been processed yet or is it shown as pending?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

This is the first time I am withdrawing from this casino! I have passed the full Kyc verification, I am also attaching the photo showing the payment honorarium, and you know very well that if I had not passed the Kyc successfully, it would not even accept the honorarium withdrawals! Also, my profits are purely with personal money and not with bonuses! You can see the payment amount in the photo I attached!

Πρώτη φορά κάνω ανάληψη από το συγκεκριμένο καζίνο!Εχω περάσει την πλήρη επαληθεύσει Kyc σας επισυνάπτω και την φωτογραφία που δείχνει το ετιμα πληρομης επισεις γνωρίζετε πολύ καλά ότι αν δεν είχα πέραση το Kyc με επιτυχία δεν θα δεχόταν καν το ετιμα αποσιρσεις χρημάτων! Επισεις τα κέρδη μου είναι καθαρά με προσωπικά χρήματα και όχι με μπόνους !Το ετιμα πληρωμής αναγράφετε στην φωτογραφία που σας επισιναψα!

Case is close send me my money today! Thank you so much!!

Dear Stelios21,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru