WinBet Casino IT - Гравець має технічні проблеми з грою.

The issue I'm encountering is that the game keeps kicking me out, giving me my winnings up until that point, which is about 300 leva. After I reenter the game an error, which I will show in the screenshot, appears. After several tries, the game starts, I win about 399 leva from the base game and it puts me in a bonus which so far has given me a 160x, but I can't finish the game because it keeps displaying the error. I have a screen recording video and also a lot of screenshots

Проблема е следния изхвърля ме от играта дава ми спечелената сума до момента която възлиза на около 300лева влизам пак в играта ерот който ще покажа с скреен шот след няколко опита играта тръгва печеля около 399 лева от базова игра и ме вкарва в бонус от който до момента ми е дало 160х но не мога да завърша играта защото постоянно ми изписва дадения ерор имам и видео скреен видео имам и доста скритин шотове

Dear Rolingash,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to veronika.l@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards

Veronika

Dear Rolingash,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.