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Unique casino does not let me withdraw all of my money, I have €2,602 in the application, they have lowered my withdrawal amount from €1,500 to 100 euros and I can only withdraw 100 euros every 15 days .. which means that I will have to be It takes more than a year to get my money.. It is very unfair since I would like to withdraw my money.. On top of that, they send me messages to make a deposit.. What is the use of depositing if I cannot withdraw my earnings.. I have been like this for almost 2 months, I have only managed to withdraw €350.. I need help since I need to withdraw the full money

Thank you

Unique casino no me deja retirar el total de mi dinero , tengo 2602€ en la aplicación , me han bajado la cantidad de retiro de 1500€ a 100 euros y solo puedo sacar 100 euros cada 15 días .. lo que implica que tendré que estar más de un año para sacar mi dinero .. es muy injusto ya que me gustaría retirar mi dinero .. encima me mandan mensajes para que deposite .. de que me sirve depositar si no puedo retirar mis ganancias.. llevo así casi 2 meses , solo he conseguido retirar 350€.. necesito ayuda ya que necesito sacar el dinero completo

gracias

Dear Carlitos89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the General T&Cs and I found this:

"6.11. The minimum amount for a withdrawal is currently 100 EUR. Withdrawal of winnings and bonuses from pre-deposit free bonus money is currently limited to a maximum of 100 EUR minus the initial bonus amount. Any winnings or bonuses beyond 100 EUR that have accumulated prior to your initial deposit will be removed. This includes the initial bonus amount. In order to withdraw winnings generated from pre-deposited free bonus money, a player must perform a successful deposit. Winnings may currently be withdrawn up to 1500 EUR per calendar week, except for VIP Bronze and VIP Chrome be up to 500 EUR per calendar week. You can make up to 4 withdrawals a month without charge. Each additional withdrawal transaction shall be charged a 60 EUR fee. We may change the above minimum amounts from time to time at our discretion."

Could you please clarify if you currently have any pending withdrawals? Is it possible to have more than one pending withdrawal at the same time? When exactly did you receive your last successful withdrawal?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good morning, I have withdrawn €1500 at the beginning of the year without problems, and this two months ago is when this happened to me..

I had €2,902 to withdraw, I made a withdrawal of €500 and after 12 days I canceled it because they didn't approve it, I went to withdraw €1,500 and they canceled it and lowered it to 250, I withdrew 250 and they lowered it to 100. I don't understand the reason. I am a Chromo user. I would like you to help me upload my withdrawals and be able to withdraw the money

It is very unfair, it seems that they want to keep my earnings

Buenos días , he retirado sin problemas a principio de año 1500€ , y en estos dos meses atrás es cuando me paso esto ..

tenia 2902€ para retirar , hice un retiro de 500 y después de 12 días lo cancelé por qué no me lo aprobaban , fui a sacar 1500€ y me la cancelaron y me lo bajaron a 250 , saqué 250 y me lo bajaron a 100 .. no entiendo el motivo .. soy usuario Chromo.. me gustaría que me ayudasen a subir mis retiradas y poder retirar el dinero

Es muy injusto , parece que se quieren quedar mis ganancias

I want to clarify that my winnings are not due to any bonus

Quiero aclarar que mis ganancias no se deben a ningún bono

Thank you for your reply, Carlitos89. Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Good morning, on many occasions to ask about my withdrawals and especially to ask why they had lowered me from €1500 to 100 euros... but without any solution... tell me what you want me to attach... I currently have a withdrawal of 100 euros which is the only thing that is letting me withdraw... that is, if the transaction takes almost 15 days until I can withdraw another 100... I currently have €2,502 in the account that I want to withdraw, I would like this to be fixed

Buenos días , en muchas ocasiones para preguntar sobre mis retiros y sobre todo para preguntar por qué me habían bajado de 1500€ a 100 euros .. pero sin ninguna solución .. díganme lo que queráis que adjunte .. actualmente tengo una retira de 100 euros que es lo único que me está dejando retirar .. eso si la transacción se va a casi 15 días hasta que puedo retirar otro 100 .. actualmente tengo 2502€ en la cuenta que quiero retirar , me gustaría que esto se arreglase

Thank you very much, Carlitos89, for your cooperation. I will now transfer your complaint to my colleague Martin (martin.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Carlitos89!

From now on, I will take care of your complaint. In order to proceed, I'd like to invite representatives of Unique Casino into this complaint to help us with the resolution of the withdrawal issue.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Good morning Martin, I have read that if you do not play in the casino or deposit your money can be withdrawn, could you help with some guidelines so that this does not happen, I currently have €2,502, note that with the withdrawal of 100 euros every 15 days only I can get 200 euros a month...

Buenos días martín , he leído que si no juegas en el casino o depositas se pueden quitar tu dinero , podrías ayudar con algunas pautas para que esto no pasara , actualmente tengo 2502€ , date cuenta que con el retiro de 100 euros cada 15 días solo puedo sacar 200 euros al mes …

Dear Carlitos89,

Regarding your last question, according to Unique Casino's dormant account policy, after 180 days of inactivity you may lose your balance. Unfortunately, this casino does not operate any license at this point, therefore I am not able to provide you with any further suggestions on how to try to resolve your issue. I would like to highly recommend avoid playing in unlicensed casinos, you can always find better casinos at our website in the future.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.