Win MaChance Casino - Гравець намагається отримати свій виграш.

Hello,

I have had a major problem in which they do not give any kind of explanation. I played for a long time in this casino, I made income above €5,000.

In the month of May, I had a significant profit of more than €130,000 and I was able to withdraw approximately €1,500 a week every 15 days.

The case that with a balance greater than €113,000 these people limit me to €100 a week (which is every 15 days) with which they basically do not want to pay my earnings with the only explanation in their chat that it is a decision of their directive and that they do not want to do anything. It is a scam, if you win for whatever, they do not allow you to withdraw your money.

Buenos días,

He tenido un problema importante en el cuál no dan ningún tipo de explicación. Jugué durante tiempo en este casino, hice ingresos por encima de los 5.000 €.

En el mes de Mayo, tuve una ganancia importante de más de 130.000 € he podido retirar cada 15 días aproximadamente 1.500 € a la semana.

El caso que con un saldo superior a 113.000 € esta gente me limita a 100 € a la semana(que son cada 15 días) con lo cuál básicamente no quieren pagar mis ganancias con la única explicación de su chat de que es una decisión de su directiva y que no quieren hacer nada. Es una estafa, si ganas por lo que sea, no te permiten retirar tu dinero.

Dear jabo_geta,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that your withdrawal limits have been changed? Could you please advise when did you receive the last payment?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Indeed, the last accepted withdrawal was dated 09/28/22, the following ones, dated 10/7 and 10/21, were rejected with more than 10 days until they were rejected without any reason. Now when trying to withdraw they limit it to €100. When the limit was €1,500. I accept that in their conditions they only allowed €1,500 per week with a limit of €6,000 per month, but not this. I have screenshots of everything if you need it.

Efectivamente la ultima retirada aceptada fue con fecha 28/09/22 las siguientes con fecha 7/10 y fecha 21/10 fueron rechazadas con mas de 10 dias hasta rechazar las mismas sin ningún motivo . Ahora al intentar retirar lo limitan a 100€. Cuando el limite era de 1.500€. Acepto que en sus condiciones solo permitían 1.500€ a la semana con un límite de 6.000€ mensual, pero no esto. Tengo capturas de todo si lo necesitaran.

Thank you, jabo_geta, for the clarification. You can forward any relevant communication or supporting evidence to petronela.k@casino.guru. Looking forward to hearing from you.

At present, they have not offered me any solution, apart from blocking me from any type of action on my account.

I RECOMMEND PEOPLE NOT TO DEPOSIT HERE, IF YOU WIN YOUR WINNINGS WILL NEVER BE LIQUIDATED.

En la actualidad, no me han ofrecido ninguna solución, a parte de bloquearme cualquier tipo de acción en mi cuenta.

RECOMIENDO A LA GENTE NO DEPOSITAR AQUÍ, SI GANAS NUNCA TE LIQUIDARÁN TUS GANANCIAS.

Thank you very much, jabo_geta, for providing all the necessary information. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thanks.

At the moment they do not respond or give any solution.

Gracias.

Por el momento no responden ni dan ninguna solución.

Hello jabo_geta.

I am sorry to hear about your troubles.

I would like to invite the casino representative into the case:

Dear casino representative, could you please explain why the withdrawals were limited to $100 per week?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello jabo_geta.

I don't know why the casino is non-responsive. I tried to ping the casino representative on Skype. Hopefully, soon they will answer. I am sorry that it is taking so long.

Dear jabo_geta.

Unfortunately, all our attempts to get some response from the casino failed. 

I have no idea why the casino so drastically reduces your withdrawal capability.

In this situation, we are closing this complaint as unresolved, significantly decreasing a casino rating until the casino allows you to withdrawing money according to standard terms and conditions. I am sorry that we couldn't help you more. Please get in touch with us (or reopen the complaint) when the casino allows you to withdraw the balance according to the terms.