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Unable to login to game account. Password reset does not work. The chat service didn't help. The amount in dispute is not an amount

Pelitilille ei pysty kirjautumaan. Salasanan nollaus ei toimi. Chat -palvelu ei auttanut. Kiistan kohteena ei ole summa

Dear Jouni,

Thank you very much for submitting your complaint. I’m sorry to hear about your complaint. Could you please advise if there’s any notification or message when you try to log in? What exactly it says, when you try to enter your Username and Password? If there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Jouni,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Don't pay my winnings to my account

Eivät maksa voittoani tililleni

Dear Jouni,

Were you able to access your account? Have you completed account verification successfully in the past? Why your winnings have been rejected? 

ok

Dear Jouni,

I’m very sorry but you haven’t answered any of my previous questions. Please check my reply and try to assist. Thank you in advance.

I got my win

Sain voittoni

Great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Jouni for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.