Wazamba Casino - Затримка зняття коштів

Having won at wazamba without any bonus, made 3 allowable withdrawals for the some of 2220 and still wazamba did not process this withdrawals, tryed chat many time and they confirm my priority issue. Sent 2 emails to support with no reply from them. Those groups of casinos are delaying payments for many players that I known personally. They must be listed as a high risk of not I am a old player at those casino and my accounts are verified.

Dear wardangeorges,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear wardangeorges,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Nothing yet they still hold my winning moneys of 2220, plus 5000 in the account

I receive from wazamba casino my first payment of 750, thank you guys but keep my file open till they send all the moneys owing, thank you for your understanding and your help

Hello wardangeorges,

Glad to hear that part of your withdrawal has arrived.

Please keep us updated regarding the remaining withdrawal request.

Looking forward to hearing from you.

Regards,

Nick

Dear wardangeorges,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Oh nothing new sir, I think that have problem in there financial department for sure.

I think they ghost off no reply from the casino Rep all those days. You may close my file thank you casino guru.

Thank you wardangeorges for all the information provided. I will now forward your complaint to my colleague Romi (romana.r@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Resolved

Thank you, wardangeorges, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

Casino.Guru