Wazamba Casino - Запит гравця на зняття коштів затримується.

I've been waiting 14 days for the payout and nothing is happening. The support keeps putting me off every time. What can I do?

Ich warte jetzt schon 14 Tage auf die Auszahlung und nichts passiert. Der Support vertröstet mich jedesmal. Was kann ich tun ?

Dear linzkarsten76,

Thank you very much for submitting your complaint. I’m sorry to hear about the delay in receiving your payout and the lack of helpful responses from the casino’s support team.

To assist you effectively and address your concerns, could you please provide additional details about your situation? Specifically:

• Could you confirm the exact date when you first requested the payout?
• What payment method did you select for the withdrawal (e.g., bank transfer, e-wallet, cryptocurrency)?
• Have you received any specific reason from the casino explaining the delay? If so, could you share the details?
• Has your account been fully verified? If the casino requested documents for verification, when did you submit them, and have they confirmed receiving them?
• Is this your first withdrawal with this casino, or have you successfully withdrawn funds before?

If you have any relevant communication with the casino (e.g., emails, chat logs, or screenshots of their responses), please forward them to petronela.k@casino.guru. This will help us better understand the situation and strengthen our mediation efforts.

Your cooperation is essential for us to proceed with the investigation and ensure that your case is handled fairly. The details you provide will allow us to engage with the casino effectively and work towards a resolution.

I hope we will be able to help you resolve this issue as soon as possible. Meanwhile, we appreciate your patience after you reply and we investigate the issue.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela

hey, the casino didn't give me a specific reason, but since wazamba and Nomini belong together, I always get the same crap from support. It's really rude. Yes, my account is verified and I've already made several withdrawals. But this time nothing is working. On January 5th, I requested the first withdrawal and nothing happened. The next one on January 15th. One withdrawal was supposed to be Dogecoin and the other bitcoin. I've used both but this time nothing is working.

hey einen genauen grund hat mir das casino nicht genannt; hast aber da wa hast aber da wazamba und Nomini zusammen gehören bekomme ich hier nur jedesmal den gleichen mist vom Support zu hören. Wirklich unverschämt. Ja, mein Konto ist verifiziert und ich habe auch schon mehrfach auszahlen lassen. Aber diesmal geht gar nichts. Am 05.01 !!!! hab ich die erste Auszahlung beantragt und nichts passiert. Die nächste am 15.01 . Die Auszahlung sollte einmal Dogecoin sein und die andere bitcoin. Ich habe beide schon verwendet nur diesmal klappt nichts.

Hi linzkarsten76,

Thank you for providing more information about your situation.

Could you please clarify the following:

• Did you accumulate your winnings with an active bonus? If yes, do you recall whether there was a maximum cashout limit associated with that bonus?
• Have you been informed about any specific terms or conditions that could be hindering your current withdrawal requests?

These details are crucial to help us understand if there might be any limitations affecting your withdrawals. If you have any screenshots or communications with the casino regarding this, please forward them to petronela.k@casino.guru.

Thank you.

If it's been resolved. Thank you. Payout from the casino was much too late

Falls hat sich erledigt. Danke. Viel zu späte Auszahlung vom Casino

Dear linzkarsten76,

We’re glad to hear that you finally received your winnings, though we completely understand your frustration that the payout took far longer than it should have. Delayed payments can be incredibly stressful, and we appreciate your patience throughout the process.

We will now mark your complaint as resolved in our system. If you ever face issues with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center—we’re always here to help.

As you know, our services are completely free, and we do not accept gratuities. However, if you’d like to share your experience with our service, we’d truly appreciate an honest review on Trustpilot (link here).

Your feedback not only helps us improve but also provides valuable insights for other players dealing with similar issues.

Thank you again for your cooperation, and we hope you won’t have to go through such a frustrating situation again.

Best regards,

Petronela

Casino.Guru