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I deposited €50 because of the welcome bonus. As soon as the money left my bank account, the page "crashed". I waited in the chat for almost two hours after the deposit, but no one answered. I continued queuing now the next day, but still no one answers. I also already sent them an email with the receipt of the payment transaction as an attachment. Nobody answers. I want my money back asap!

Dear aejr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if the entire website seems to be down or if it's only your account that is not accessible? Have you tried any other devices to access your account?

Additionally, please forward any relevant screenshots and try to clear cache & cookies. My email address is petronela.k@casino.guru. You can forward your payment receipt too.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear aejr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.