Wallacebet Casino - У гравця вилучили виграш.

Good day,

had used the new customer bonus from Wallacebet in the sports betting area. I played the new customer bonus as normal without violating the guidelines. Now, when I paid out, I received an email that my balance from € 1670 to € 100 had been canceled. Thus a loss of 1570 €, as mentioned above, I used the new customer bonus at Wallacebet normally and according to the guidelines.

Guten Tag,

hatte den Neukundenbonus genutzt von Wallacebet im Sport-Wetten-Bereich. Habe ganz normal den Neukundenbonus bespielt ohne die Richtlinien verletzt zu haben. Nun habe ich bei der Auszahlung eine Email erhalten, das mein Guthaben von 1670€ auf 100€ storniert wurde. Somit ein Verlust von 1570€, wie oben genannt habe ich den Neukundebonus bei Wallacebet normal und nachden Richtlinien bespielt.

Dear Gabriele,

After reading your complaint we’ve realized that this complaint is sports betting related, but please correct me if I am wrong. As you might know, our forum Casino.guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. Please, do not hesitate to let me know if there is anything else I could help you with.

Thank you very much for your understanding.

Best regards,

Kristina

Hello Kristina,

Thanks for the fast respond. Okay, it's a shame that it didn't work, you can recommend another site / provider that takes care of sports betting.

Greetings Gabriele

Hallo Kristina,

Danke für die schnelle Rückmeldung. Okay schade das es nicht geklappt hat, können Sie mir eine andere Seite/Anbieter empfehlen der sich um Sportwetten kümmert.

Gruß Gabriele

Gabriele, thank you very much for understanding. I will send you an email with suggestions of websites that hopefully will be able to help.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.