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cant log on to my account

Dear Mitchell,

Thank you very much for submitting your complaint. We will contact the casino and ask for their cooperation in resolving this case, but first, could you please tell me if you have received any explanation from the casino (it might be hidden in the junk e-mail)? Is there any notification or message, when you try to log in? What exactly does it say, when you try to enter your username? Do you type your email address or username to enter your account? I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Mitchell,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.