Vulkan Vegas Casino - Затримка зняття коштів

Greetings! There was a problem with the payout on Vulkan Vegas. More than a week ago, on 10/22/22, I made a request to withdraw funds won for a total of 200 euros, the request was verified on the site and was debited from the game account on 23/02. But the bank account never arrived. Repeated communication with the support service did not clarify the situation in any way, when asked when the money would be credited, they first said that at any minute, all checks were passed and the funds were about to arrive, wait. But not now, not in 3, not 4, and now I don’t see money for more than a week! Today's conversation, as always, did not add any clarity. According to the technical support of the casino, all the deadlines for the withdrawal have expired and now you have to wait again! We can’t say how much, we can’t bring any clarity either! In general, there was only one hope for you! Help! There was also a request for the amount of 400 euros, I think it will be the same story.

Приветствую! Возникла проблема с выплатой на Vulkan Vegas. Больше недели назад 22.10.22 сделал запрос на вывод выигранных средств на общую сумму 200 евро запрос прошел верификацию на сайте и был списан с игрового счёта 23.02. Но на банковский счёт так и не поступили. Неоднократное Общение со службой поддержки ситуацию ни как не проясняли, на вопрос когда деньги будут зачислены, сначала говорили, что в любую минуту, все проверки пройдены и средства вот вот поступят, ждите. Но не вот вот, не через 3, не 4 и вот уже как больше недели денег я не вижу! Сегодняшний разговор как и всегда ни какой ясности не добавил. Со слов техподдержке казино, все регламентные сроки по выводу вышли и теперь нужно опять ждать! Сколько сказать не можем, внести какую-то ясность тоже не можем! В общем осталась одна Надежда на вас! Помогите!Ещё был запрос на сумму 400 евро думаю будет тот же сюжет.

Dear zlojdux,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Good afternoon. I’ve been playing there for about two years, in principle, withdrawing money without problems. And now this is the situation. And I went through verification twice with it, everything is in order.

Добрый день.Я там играю где то года два впринципе выводил деньги без проблемм.А сейчас вот такая ситуация.И верификацию я проходил дважды с ней всё в порядке.

Dear zlojdux

Please kindly provide the disputed transaction ID.

Also, have you yet notified online support regarding the issue?

Thank you in advance!

Kind regards

Well, of course I didn’t write it, and there are screenshots more than once. Wait for me to answer.

3736e1d7-09b3-4511-99d3-038251a758c6

Ну как это не писал конечно писал и не один раз скриншоты есть.Мне отвечают ждите.

3736e1d7-09b3-4511-99d3-038251a758c6

Thank you all. The translation has arrived.

Всем спасибо.Перевод пришел.

Dear zlojdux,

Have you received your withdrawal from the casino yet?

Yes, I received 200 euros. I'm still waiting for 400 euros.

Да получил 200 евро Ещё 400 евро жду.

I will keep this complaint open until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.

Good morning good.

Доброе утро.Хорошо.

Thank you all, all funds were withdrawn.

Спасибо всем все средства вывели.

Awesome news, zlojdux. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.