Vulkan Vegas Casino - Виведення виграшу гравця відкладено.

I made a withdrawal request on vulkan, but they asked me to send some documents and get in touch via chat, I did all that but they don't solve this problem, they still haven't accepted the documents and don't even release the withdrawal, and they don't respond satisfactorily to the email ! I recommended this bookmaker to relatives and friends and now my credibility is on the line!

Fiz pedido de saque na vulkan, porém me pediram para enviar alguns documentos e entrar em contato pelo chat, fiz tudo isso porém eles não resolvem este problema, ainda não aceitaram os documentos e nem libera o saque, e não respondem satisfatoriamente no e-mail! Indiquei essa casa de apostas a parentes e amigos e agora estou com a minha credibilidade em jogo!

Dear Ivanildo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello Kristina, it's been days since I sent the documents and asked for the withdrawal, to deposit at vulkan and play was instantaneous, and for the withdrawal I need to go through all this bureaucracy!? And if after all this time you don't approve the documents, which in this case I see as a fuss, how much longer will I need to wait? I hope you guys honor as soon as possible with what Vulkan presents! I'll go there again in the chat, claim the review of my documents and the release of the amount I won!

Just remembering that it was won with deposited money and not with bonuses!

Olá Kristina, já faz dias que enviei os documentos e pedi o saque, para depositar na vulkan e jogar foi instantâneo, e já para o saque preciso passar por toda essa burocracia!? E se depois de todo esse tempo não aprovar os documentos, que no caso para mim vejo como enrolação, vou precisar esperar mais quanto tempo? Espero que vcs honrem o mais breve possível com o que a Vulkan apresenta! Vou novamente lá no chat, revindicar a revisão dos meus documentos e a liberação do valor que ganhei!

Só lembrando que foi ganho com dinheiro depositado e não com bônus!

Hello, good afternoon, I return here in this space to inform you that my documents were approved and the withdrawal was released, it took a long time, but they decided to thank Casino Guru for the space and work provided, and also Vulkan who honored what he promised! Keep playing at this bookmaker, and my relatives and friends are now excited to play too!

Olá, boa tarde, retorno aqui neste espaço para informar que aprovaram meus documentos e o saque foi liberado, demorou bastante, mas resolveram, agradecer o Casino Guru pelo espaço e o trabalho prestado, e também a Vulkan que honrou com o que prometia! Continue jogando nesta casa de apostas, e meus parentes e amigos agora se animaram em jogar também,!

Awesome news, Ivanildo. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.