Vulkan Vegas Casino - Виведення гравця було відкладено.

I require my money back. I filled out the withdrawal form pointing to my CCI interbank account at Interbank bank.

In case they do not make the corresponding payment, I will proceed with the respective complaint and its viralization on the networks.

Requiero la devolución de mi dinero. llené el formulario de retiro señalando mi cuenta interbancaria CCI del banco Interbank.

en caso no realicen el pago correspondiente, procederé con la denuncia respectiva y su viralización en las redes.

Dear Francisco,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Would you be so kind and confirm you passed the KYC verification?

When exactly have you requested the withdrawal?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear francisco,

You have zero on your balance, can you please clarify if you are having gambling issues? (we temporarily locked your account until we know you are not addicted to gambling).

Thanks for your cooperation!

Best regards

Dear francisco,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.