Vulkan Vegas Casino - Вилучення гравця затримується.

Hello Lenz1925poaps,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Do I understand it correctly that you are unable to receive your payment because the provider requires the information from the casino? Did the casino provide those details to you?

Looking forward to your answer.

Regards,

Nick

Did the issuer sent anything to casino or you had to forward it to them? Can you please also send it to nikolas.b@casino.guru?

Hello Lenz1925poaps.

According to our records, the withdrawal was completed in success at 15.07.2022 10:19:07 (UTC)

Can you please confirm?

Kind regards

Dear Lenz1925poaps,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Nick,

I'm sorry for the delayed response. Vulkan Casino is correct that they did a successful withdrawal last July 15,2022 by removing the funds from my VulKan Vegas account balance. But I still didn't received the funds. They can check the details in their financial department. They should have done checking the records on their financial department before sending a message or information here which is incomplete. I've already submitted the transaction history of my Master Card debit card dated from July !5, 2022 onwards to Vulkan Vegas support team. I'm so sorry nick that I didn't sent you a copy of the document that I've sent to them. But if you needed those document I'll send it to you. Anyway as for the information of everybody here, up until now I still didn't received an email or an update with regards to my issue.

Thank Casino Guru team for assisting me on my issue. Have a good day.

Lenz1925poaps

Dear Lenz1925poaps,

Can you please send a payment confirmation which would show that no money was received by you?

I would also like to ask Vulkan Vegas Casino to provide a confirmation of the payment to the player.

Dear Lenz1925poaps,

The complaint will be rejected if we won't get the evidence from you within the next 7 days.

Hi Nick,

I'm so sorry for the delayed response. My issue has been resolved. I already received the withdrawal funds from Vulkan vegas Casino. Thank you so much everyone. I really appreciate your help.

Best regards,

Lenz1925poAPS

Thank you Lenz1925poaps for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick