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Hello, several days ago I tried to withdraw my money and it is rejected, I already did the KYC verification, but anyway it continues to reject me, I request that you help me to withdraw my money

Buenas, hace varios dias intento realizar el retiro de mi dinero y es rechazada, ya hize la verificacion KYC, pero de todos modos me sigue rechazando, solicito que me ayuden a poder retirar mi dinero

Dear Luis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Let me ask you a few more question before we would try to contact the casino. Did you play with real or bonus balance? How long have you been waiting for your withdrawal? Please note, that it's usualy a longer procces in almost every casino. In most cases it may take up to 2-4 weeks to receive your money, specialy if it's your first withdrawal request. Also please, forward any additional proof or conversation with the casino to nikolas.b @casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Nick

Buenas, ya pude hacer mi retiro, gracias

Buenas, ya pude hacer mi retiro, gracias

Hello,

According to our records, the withdrawal was successfully complete at 25.07.2021 12:02:07 (UTC)

Kind regards

Dear Luis,

As the payment was processed 3 days ago, I would definitely wait at least a week as it can take a little time for the money to appear on your account. Please let us know within the next 1 week if it arrived or not.

Dear Luis,

Could you please advise if there is any update regarding the case? Did the money arrive or did you receive any additional message from the casino about your withdrawal request?

Dear Luis,

Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.