Vulkan Vegas Casino - Гравця звинуватили у відкритті кількох акаунтів.

After requesting a withdrawal and waiting a few days. The casino said I had multiple accounts. But the only one I have is verified and I only made deposits on it.

Dear patrzyk994,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you are not aware of creating more than one account? Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Also, do I understand correctly that you didn't play with any bonuses?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

It could have been a different person from home. But I'm not entirely sure about this. I played in the casino without a bonus. Any bonus was used before winning. I have made withdrawals in the past and there was no problem. Only when I tried to withdraw such a large amount.

Thank you very much for your reply, patrzyk994. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I'm so sorry. I do not have a record of the conversation with the casino.

Thank you very much, patrzyk994, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello patrzyk994,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to shed more light on this matter.

We would like to invite Vulkan Vegas Casino to join the conversation.

Dear Vulkan Vegas Casino,

Can you please provide more information about the player's supposed multiple accounts? If the information can't be shared publicly, please forward it to me at michal.k@casino.guru

Hello

Sorry for a delay in reply

The anti-fraud dept. has found a duplicating accounts of the player:

1) Pat**yk994@gmail.com - the disputed account.

2) Pat**yk2022@gmail.com - another account, the no-deposit bonus used

3) Pat***brylus@gmail.com - another account, the no-deposit bonus used

4) Pat****dowiak27@gmail.com - another account, the no-deposit bonus used

5) wdo***ryk92@gmail.com - another account, the no-deposit bonus used

Hope this clarifies the matter.

Regards

Thank you for your response, Vulkan Vegas Casino.

Dear patrzyk994,

Could you kindly offer an explanation for the aforementioned?

Of course, the Accounts were created by someone else. Regards

Dear patrzyk994,

So you are convinced that someone else is responsible for creating accounts with remarkably similar emails at the same casino and claiming the same no-deposit bonuses, correct?

Yes

Dear Vulkan Vegas Casino,

Please forward me the evidence of the connected accounts to michal.k@casino.guru

Hello

The proofs were sent

Best regards

Thank you for your email, Vulkan Vegas Team. I have replied back in regards to clarifying a few queries and am awaiting your response.

Thank you for your email and additional information, Vulkan Vegas Casino team.

Dear patrzyk994,

After a careful review of the evidence provided by the casino, I am afraid I am no longer able to pursue this case. There is sufficient evidence of multiple accounts linked with the same name, date of birth, IPs, and remarkably similar emails, and all the accounts benefited from bonuses. Under these circumstances, I will not be able to help you further, and this complaint will now be rejected. Casinos have a very strict policy regarding multiple account cases that have been used in this way. The evidence provided by the casino completely contradicts your statements that you only have one account.

In order to avoid unpleasant situations like this in the future, the best thing to do is check if you have already created an account at a particular casino with Casino Support.

Unfortunately, after gathering all the necessary information, we are forced to reject this complaint. We are sorry that we were not able to help you in this case, but please do not hesitate to contact us in the future if you have any problems with this or any other casino, and we will do our best to help you.

Best regards,

Michal

Casino Guru