Vulkan Vegas Casino - Гравець вважає, що виникла затримка із виведенням коштів

my Withdrawal is stuck and they don't release my kyc check, until this check is accepted I can't make any withdrawals!

meu Saque está preso e eles não liberam a minha verificação kyc, enquanto essa verificação não for aceita eu não consigo realizar nenhum saque!

Dear crisifayoyin,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I can't verify the account, I already sent the documents, requested via chat and nothing. They don't release. This message only appears to wait for approval.

Eu não consigo a verificação da conta, já enviei os documentos, solicitei pelo chat e nada. Eles não liberam. Só fica aparece do essa mensagem para aguardar a aprovação.

Thank you for your reply, crisifayoyin. Could you please advise which documents you have already provided and when exactly?

Dear crisifayoyin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Greetings, everyone

According to our logs, the player does not have any pending/active withdrawals.

All was paid out.

Kind regards

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.