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Vulkan Casino does not verify my documents that I sent on 06/15, chat support also does not solve the problem, they just say to wait.

O vulkan cassino não realiza a verificação dos meus documentos que enviei no dia 15/06, o chat suporte também não resolve o problema, apenas dizem para esperar.

Hello Kevyn,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Have your account been ever verified in the past? Which documents were already approved and which one not? When was the last time you spoke to the casino and what was it about? Is your account currently still active?

Looking forward to your answer.

Regards,

Nick

It's my first time playing at this casino so this is the first check. I have submitted all the necessary documents and none have been approved yet, all are still under review. I spoke more than once with the casino, the last time yesterday and they only send the standard response where they ask to "wait". Yes, my account is active.

É a primeira vez que jogo nesse cassino, então essa é a primeira verificação. Eu enviei todos os documentos necessários e nenhum foi aprovado ainda, todos continuam em análise. Falei mais de uma vez com o cassino, a ultima vez ontem e só mandam a resposta padrão onde pedem para "esperar". Sim, minha conta esta ativa.

Hello Kevyn,

The provided documents have been reviewed and confirmed.

You may proceed with the withdrawal, but we would also kindly ask you to provide the photos/scans of the withdrawal method.

Kind regards

Hello Kevyn,

Can you please confirm that your account is now verified and you are able to withdraw?

Hello Kevyn

We do not see any activity at your account, anything we can assist you with?

Kind regards

Dear Kevyn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.