VIP Club Player Casino - Виграш гравця був обмежений.

dear, I played at the vipclubplayer casino, I made an account for the first time at that casino, I took 3 bonuses without a deposit to try the games, when I used up all my bonus that I had and when my account was $0, I made a deposit of $47 in bitcoin...after that I played and had a win and sent a request for $417. Everything was properly verified, my documents and my bitcoin address, today when I asked the agent he told me that I am in the final examination and that I will be paid soon. a few hours later I received an email where they canceled the payment and returned the money to my account for $417 because I used the bonus. I explained to them that I did use the bonus but that I paid the deposit when I used the money from the bonus and when the account was $0, that means that I did not have any winnings from the bonus exclusively from my deposit. I will send you pictures of the correspondence

Hello Babbykek,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with VIP Club Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Were the bonuses also finished/canceled before you deposited? When was the last time you spoke to the casino and what was it about?

Can you please forward your betting and bonus history to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

yes, my account was verified 2 weeks ago, I sent you a complete screenshot where I received an email that the account was verified 100%... I also deposited after the bonus expired when I used the bonus completely, after that I deposited.

Thank you Babbykek for all the provided information. As long as the bonus was already canceled, your new deposit should not have been limited by it. I will now forward your complaint to my colleague Peter (peter.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Babbykek,

I have looked at your case and understand the situation. Let me contact the casino and I will do my best to help. I would like to invite VIP Club Player Casino to the conversation to participate in the resolution of this complaint.

Hi Peter,

We have verified with our payouts team. His withdrawal was raised on 14/12/2022 and total amount of $400 was already processed on 21st December, 2022. Kindly confirm the latest status from player.

Regards,

VIP Club Player

Thank you VIP Club Player Casino team for your reply.

Dear Babbykek,

Can you confirm this?

Dear Babbykek,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.