VIP Club Player Casino - Виграш гравця було анульовано.

good day, I want to file a complaint... the casino properly paid my first withdrawal of $350 in bitcoin... after that I made a deposit from another wallet in bitcoin. I had a profit of $349 and met all the conditions for the payment. but after 3 days they decided to close my account and return the deposit I paid. the reason is, as they say, a risky transaction. can you somehow help me. I won money without a bonus exclusively with the deposit I paid the second time, but they didn't want to pay me, they just returned the deposit.

Hello Mandifer,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with VIP Club Player Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise how long after your successful withdrawal did the casino close your account? Did you use any bonus to accumulate your winnings? Did the new wallet you used belong to you?

Please forward any relevant screenshot/proof or communication between you and the casino to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

my account was closed 3 days after the payment, on the day they closed my account they were supposed to pay me... the wallet was mine only the first deposit was paid from my other wallet and the second deposit was paid from the wallet that is also mine but they are not the same as the first time when I paid the deposit. everything else was regular.

Did you provide the casino all the evidence to prove that all the addresses belong to you? Also did you use any bonus to accumulate your winnigns?

i sent all the proofs, i didn't use any bonus about it... i made a deposit and continued playing but they closed my account... i sent them a screenshot of my wallet and the transaction i sent them a screenshot. but they said it's a risk in the transaction.

they still haven't paid me the last installment.

????

Thank you Mandifer for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Mandifer

I'm Michal and I have taken over this complaint. I have reviewed this case and I will contact the casino to shed more light on this matter.

We would like to invite VIP Club Player Casino to join the conversation.

Dear VIP Club Player Casino

Can you please provide more information on why the player winnings were void and the account closed? Can you please explain a bit further what you mean by "risky transaction"?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We would like to give this case more time to get resolved. We are extending the timer for additional 7 days.

If the casino fails to respond or provide the evidence in the set time frame, we will be forced close the complaint as ‘unresolved’ which will have a negative impact on the casino rating.

Hi Michal,

I have sent you a mail from our official email- info@affiliateswager.com regarding this complaint. Could you please check and let me know.

Regards,

VIP Club Player

Hello VIP Club Player Casino

I have replied to your email on 14.11.2022 and I am still waiting for your response with more information about this case.

What is it about, did they tell you anything, what did they tell you so far, why they refused my money?

O čemu se radi da li su vam nesto rekli,sta su vam rekli za sada zbog cega su mi odbili novac?

Dear Mandifer

I have asked VIP Club Player Casino for more information so I can better understand the situation and be able to proceed with a further investigation or suggest possible solutions.

and what did they say so far on the last post that they sent you by email? what did they say

Dear Mandifer,

Could you please share your Bitcoin address.

Regards,

VIP Club Player

1BQ5Wfe4gW3VWs1SXmYQvf5A9R42dQwKAd

This my btc adress

Dear VIP Club Player Casino

Please let us know when the payment will be processed or if there are any additional checks or documents needed for the withdrawal to be processed.

I also sent the kyc team the bitcoin address for the payout....did you receive it? Vip club player casino

Poslao sam i kyc timu bitcoin adresu za isplatu....da li ste je primili? Vip club player casino

Hi Mandifer,

Thanks for sending your Bitcoin address. Kindly wait for 3 to 4 business days for the payout.

Regards,

VIP Club Player

Thanks i am wait on wenddsay please speed up payout

Vip club player casino today payout completed me?

Hi John,

As your deposit of $45 was already refunded to your wallet, now we have processed remaining $314 to your bitcoin wallet today. Please confirm once you receive the funds.

Regards,

VIP Club Player

Okay vip club player....i waiting funds

Received money on my bitcoin wallet...thanks and good day this complait is solved

Great news,Mandifer. I'm glad to hear that you successfully received your winnings.

As the complainant confirmed that the funds were successfully received, we consider this complaint to have been successfully resolved. We will now close it as "resolved" in our system. I would like to thank both parties for their cooperation and please do not hesitate to contact us if you encounter any problems with this or any other casino in the future.

We are here to help you.

Best regards,

Michal