Verde Casino - Обліковий запис гравця заблоковано, а виграш конфісковано.

Hello, I played at Verde Online with my own money and was lucky enough to win nearly €1940. It took them a week to process the paperwork, but now they've blocked my account and are refusing to pay out. They claim I had two accounts, which isn't true. It's possible that my wife also registered since we have one email address, but as far as we know, that’s nonsense. Now they're offering me €200 to unblock my account. This is completely unfair. I hope you can help me, and I will be consulting with a lawyer and filing complaints everywhere about what a bad casino this is. Regards, Sabit

Hallo ich habbe bei online verde online gespiellt mit meinem geld ich hatte das glück fast 1940€ zu gewinnnen es hat eine woche gedaurt bis sie die papire in orndnung gemacht habben jetzt habben sie meinen konto blokkiert und wollen nicht auszahlen sie meinen ich hatte zwei kontos,was der fall nicht ist es kan sein das meine frau auch sich angemeldet hatt wir habben eine imail adresse aber wir wir wiessen ist es ein bulschit jetzt bieden die mir 200€ das die mir mein konto entsperren das ist garnicht korrekt ich hoffe sie künnen mir helfen ich werde auch noch bei einen anvalt informieren und auch überall reklamieren was vür eine schlechtes casino das ist,mvg sabit

Dear Biti,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve encountered with Verde Casino and understand your frustration.

To help us investigate your case further, could you please provide a bit more information?

• Could you confirm whether your wife also has an account with Verde Casino?
• Did you receive any specific evidence from Verde Casino indicating why they believe there are duplicate accounts, such as details of their findings?
• Could you share any communication you’ve had with the casino regarding the €200 offer or the account closure? This might provide useful context for our review.

Please feel free to forward any relevant emails or screenshots to petronela.k@casino.guru to assist in our investigation.

Your cooperation is essential to help us thoroughly review the situation and advocate on your behalf. Without your input, we won’t be able to proceed with resolving this matter effectively.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

If it were his rules they wouldn't have to let us play I lost a lot of money but yes that was my decision I just want my winnings nothing else but there is nowhere like that you get 200€ I don't want my winnings 200€ I have everything I have chatted with them so far on photo they tried for a week yes this photo is not good another one another bit they blocked me an impertinence

Als es seine regelln so würden sein müssten die uns nicht lassen spielen ich habbe sehr viel geld verlooren aber ja das war meine entscheidung ich will nur mein gewinn niks anders aber es gibts niergens so was ihr grigt 200€ ich will mein gewinn nicht 200€ ich habbe alles was ich bis jetzt mit denen gechat habbe auf foto sie habben es eine woche versucht ja dieses foto ist nicht gut noch eine noch eine biss die mich blokkiert habben eine unverschämtheit

Hi Biti,

• Could you please check with your wife and confirm whether she holds an account with this casino? I apologize for the continued confusion on this matter.
• Could you also clarify whether she has played at this casino and if the email address is the only shared detail between your accounts? I’d like to confirm if you played from separate devices.
• Additionally, was your account verified previously?

Thank you for your assistance.

Dear, I sent everything by email.mvg

Beste,ich habbe alles mit imail geschikt.mvg

Dear Biti

Unfortunately, this breaches the casino rules:

"5.5.You may only open a single account (Main) on the Website. Any other account you open on the Website will be considered as a "Duplicate Account". All Duplicate Accounts as well as the Main account may be immediately closed by us "

Kind regards

When you claim that I have several accounts, please send me all the evidence, I want to go to my lawyer, but you can't help me, I can prove everything, that I have played my money from my account and have fraudulently, you can take it but you don't want to give it, that's not normal. I also play in other casinos and something like that has never happened to me but they don't want to pay out, I will fight for my money to the end and will make sure that other people are not ripped off on this site

Als sie behaupten das,ich mehere accounts habbe schikt mir bitte alle beweise ich will bei mein rechtsanwalt gehen als sie mir nicht helfen kunnen ich kan alles beweisen das ich mein geld von mein konto geshpielt habbe umd miks valsifikierte habbe,nemen kunnt ihr aber geben wollt ihr nicht das ist nicht normal.ich spiele auch in andere casinos und sowas ist mir noch nie passirt aber sie wollen nicht auszahlen,ich werde bis ende vür mein geld kämpfen und werde sorgen das andere menschen nicht verascht werden auf diese seite

Hi Biti,

• It appears that you have confirmed both accounts belong to you. Could you please provide more details or address my previous questions?

Thank you.