Verde Casino - Обліковий запис гравця заблоковано, а виграш конфісковано.

Hello, I played at Verde Online with my own money and was lucky enough to win nearly €1940. It took them a week to process the paperwork, but now they've blocked my account and are refusing to pay out. They claim I had two accounts, which isn't true. It's possible that my wife also registered since we have one email address, but as far as we know, that’s nonsense. Now they're offering me €200 to unblock my account. This is completely unfair. I hope you can help me, and I will be consulting with a lawyer and filing complaints everywhere about what a bad casino this is. Regards, Sabit

Hallo ich habbe bei online verde online gespiellt mit meinem geld ich hatte das glück fast 1940€ zu gewinnnen es hat eine woche gedaurt bis sie die papire in orndnung gemacht habben jetzt habben sie meinen konto blokkiert und wollen nicht auszahlen sie meinen ich hatte zwei kontos,was der fall nicht ist es kan sein das meine frau auch sich angemeldet hatt wir habben eine imail adresse aber wir wir wiessen ist es ein bulschit jetzt bieden die mir 200€ das die mir mein konto entsperren das ist garnicht korrekt ich hoffe sie künnen mir helfen ich werde auch noch bei einen anvalt informieren und auch überall reklamieren was vür eine schlechtes casino das ist,mvg sabit

Dear Biti,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve encountered with Verde Casino and understand your frustration.

To help us investigate your case further, could you please provide a bit more information?

• Could you confirm whether your wife also has an account with Verde Casino?
• Did you receive any specific evidence from Verde Casino indicating why they believe there are duplicate accounts, such as details of their findings?
• Could you share any communication you’ve had with the casino regarding the €200 offer or the account closure? This might provide useful context for our review.

Please feel free to forward any relevant emails or screenshots to petronela.k@casino.guru to assist in our investigation.

Your cooperation is essential to help us thoroughly review the situation and advocate on your behalf. Without your input, we won’t be able to proceed with resolving this matter effectively.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

If it were his rules they wouldn't have to let us play I lost a lot of money but yes that was my decision I just want my winnings nothing else but there is nowhere like that you get 200€ I don't want my winnings 200€ I have everything I have chatted with them so far on photo they tried for a week yes this photo is not good another one another bit they blocked me an impertinence

Als es seine regelln so würden sein müssten die uns nicht lassen spielen ich habbe sehr viel geld verlooren aber ja das war meine entscheidung ich will nur mein gewinn niks anders aber es gibts niergens so was ihr grigt 200€ ich will mein gewinn nicht 200€ ich habbe alles was ich bis jetzt mit denen gechat habbe auf foto sie habben es eine woche versucht ja dieses foto ist nicht gut noch eine noch eine biss die mich blokkiert habben eine unverschämtheit

Hi Biti,

• Could you please check with your wife and confirm whether she holds an account with this casino? I apologize for the continued confusion on this matter.
• Could you also clarify whether she has played at this casino and if the email address is the only shared detail between your accounts? I’d like to confirm if you played from separate devices.
• Additionally, was your account verified previously?

Thank you for your assistance.

Dear, I sent everything by email.mvg

Beste,ich habbe alles mit imail geschikt.mvg

Dear Biti

Unfortunately, this breaches the casino rules:

"5.5.You may only open a single account (Main) on the Website. Any other account you open on the Website will be considered as a "Duplicate Account". All Duplicate Accounts as well as the Main account may be immediately closed by us "

Kind regards

When you claim that I have several accounts, please send me all the evidence, I want to go to my lawyer, but you can't help me, I can prove everything, that I have played my money from my account and have fraudulently, you can take it but you don't want to give it, that's not normal. I also play in other casinos and something like that has never happened to me but they don't want to pay out, I will fight for my money to the end and will make sure that other people are not ripped off on this site

Als sie behaupten das,ich mehere accounts habbe schikt mir bitte alle beweise ich will bei mein rechtsanwalt gehen als sie mir nicht helfen kunnen ich kan alles beweisen das ich mein geld von mein konto geshpielt habbe umd miks valsifikierte habbe,nemen kunnt ihr aber geben wollt ihr nicht das ist nicht normal.ich spiele auch in andere casinos und sowas ist mir noch nie passirt aber sie wollen nicht auszahlen,ich werde bis ende vür mein geld kämpfen und werde sorgen das andere menschen nicht verascht werden auf diese seite

Hi Biti,

• It appears that you have confirmed both accounts belong to you. Could you please provide more details or address my previous questions?

Thank you.

I have not confirmed this account that I played with, I do not know that I have other accounts, I thought it could be my wife's. And what other questions do you have for me? I have done a lot of research, this casino does not pay out and it is not about money but in principle, if they do not want to pay out the winnings then I want all the money back that I played with because then they have no right to take my money!

Ich habbe niks bestädigt diese account wo mit ich gespielt habbe andere accounts weis ich nich das ich habbe ich dachte es konte sein das es von meine frau ist.und welche fragen habben sie noch vür mich.ich habbe mich sehr viel informiert das diese casino bezahlt nicht und es geht nicht über geld aber um principe als sie nicht das gewinn bezahren wollen dan will ich mein ganzes geld zürück was ich gespielt habbe weil dan habben sie auch kein recht mein geld zu nehmen!

This vio belongs to my wife and I played with my money. I won a lot with bonuses and it was all real money!

Diese vio gehört meiner frau und ich habbe mit mein geld geshpielt ich habbe miks mit bonis gewonnen alles war echtes geld!

Hi Biti,

Thank you for helping us work through these details. I understand this can be a bit complex, and I appreciate your patience as we sort things out.

• Just to clarify, the other account you mentioned belongs to your wife, correct? If so, could you let us know which account was created first—yours or hers?
• It would also be very helpful if you could confirm whether she has played at this casino, and if the email address is the only detail shared between your accounts. Additionally, if you’ve been using separate devices, this information would be important for us to know.
• Lastly, could you let me know if your account had been verified in the past?

Thank you once again for your cooperation. We’re here to support you and make this process as smooth as possible.

Dear all

We'd also like to confirm, that both of the accounts are registered to S. Mziu

Kind regards

First my wife registered with viobiti, they never verified me, if their rules are not to pay out with the other accounts they should give back the money I played with then they have no right to rip me off, they never said anything 2 accounts now that I have won they don't want to pay that's the problem

Erst war meine frau sich angemeldet mit viobiti,sie habben mich nie verifiziert wen dennen seine regeln sind nicht auszubezahlen mit den anderen accaont sollen die mein geld zürück geben was ich gespielt habbe dan habben sie auch kein recht von mir geld zu abzoken,die habben nie was gesacht 2 kontos jetzt das ich gewonnen habbe wollen die nicht bezahlen das ist das problem

Thank you very much, Verde Casino Team, for checking the account details.

• Could you please confirm if both accounts were registered under the same name?

Thank you.

Yes, my wife registered with my name and I don't want to discuss it any more, it's a rip-off, because when I confirm that I have the €200 that Verde Casino is offering me to reopen my account then it works, but if it goes over my €1900 then it doesn't??? Can you see for yourself that it's a rip-off???

Ja,meine frau hatt sich mit meinem name angemeldet und ich will nicht mehr diskutiren es ist abzokerei,weil als ich bestatige das ich die 200€ die mir verde casino anbidet um mein konto wieder auf zu machen dan geht es aber wen es über meine 1900€ geht dan nicht???sehen sie es selber das es abzokerei ist???

I just want my winnings and they never see me playing on this site again!!!

Ich will nur mein gewinn und die sehen mich nie wieder ihn diese seite spielen!!!

Dear Petronela

We'd like to confirm that both accounts were opened in one name (first and last name), just like the player confirmed above.

The offer by the casino (200 eur on the balance) remains on a table.

Kind regards

Then it would work again, right??? Do you see that you are cheating, that you are deceiving people???

Dan würde es wieder gehen ja???sehen sie das sie schumeln das sie menchen betrügen???

Thank you for your response and for providing additional details, Biti.

To assist you further, we need some clarifications:

• Can you explain how your wife managed to open an account using your name?
• Were the accounts created on the same device, or were they funded using the same payment method?

Please understand that having multiple accounts registered under the same name, particularly if they share devices or payment methods, may appear suspicious from the casino's perspective. This could violate their terms and conditions, which often restrict one account per player.

Thank you.

Okay then you have to be on my side too, give me back the money that I invested, you can see very clearly that I have invested a lot then I also have rights to my money!!

Oke dan müssen sie auch ihn meine seite sein,mein geld was ich inwestirt habbe mir zürück gebben sie künnen es sehr gut sehen das ich viel investirt habbe dan habbe ich auch rechte vür mein geld!!

Dear Biti,

Thank you for your response. I understand your frustration and your desire to recover the money you invested. However, in order to proceed with your case and advocate on your behalf effectively, I still need your clarification on the questions I previously asked:

• How did your wife manage to open an account using your name?
• Were the accounts created on the same device or funded using the same payment method?

These details are critical for us to understand the situation fully and provide the best possible assistance. Without this information, it’s difficult to address your case with the casino effectively.

Please take a moment to respond so we can continue working on your behalf.

Thank you for your cooperation, and I look forward to your reply.

I have no secrets with my wife, we also have a joint bank but she, but what bothers me a lot is that nobody talks about the money I have played with, even when there are two accounts, but my winnings have not come in. I also play at napoliom and it's not a problem there. I would like an answer from you, is this something, can you help me or not? I feel like I'm asking for my money, I want to get a lawyer, I'm starting to get depressed with this website, it can't be such a scam, I will make sure that Verde Casino is closed down, I still have a lot to read, I'm not the first person not to get my money, so I will find enough information, I will fight to the grave for my money.

Ich habbe keine geheimnisse mit meine frau,wir habben auch gemeinsame bank aber sie,aber was mich sehr stört mein über mein geld was uch gespielt habbe reddet nimand auch wen es zwei konntos sint aber mein gewinn komt nicht ihn vrage ich spiele auch bei napoliom und da ist es ga kein problem,ich will gerne eine antword von ihnen wird dies etwas können sie mir helfen oder nicht ich fühle mich wie am betelln vür mein geld ich will ein rechtsantwalt hollen ich beginne depressiv zu worden mit diese seite es kan nicht sein so eine verascherei ich wird dazu zorgen das verde casino geschllossen wird ich habbe noch sehr viel gelezzrn ich binn nicht der erste das sein geld nicht bekomt so ich werde genug informacionen finden ich werde bis zu meinen grabe vür mein geld kämpfen,

Dear Biti,

Thank you for your reply. I understand your frustration, and I sincerely empathize with your situation. However, I must point out that, despite my previous requests, I still haven’t received the information I need to move forward with your case.

Instead of addressing the critical questions regarding how the accounts were created and whether they were linked through the same device, your response provided additional details that don’t help us assess your situation. Without the necessary clarification, we are unable to proceed with a constructive dialogue with the casino or advocate for you effectively.

As a result, I regret to inform you that I am closing your complaint as rejected for now. If you are able to provide the answers to the questions I’ve asked, we will gladly consider reopening the case and continue assisting you in the best possible way.

I understand this is a difficult situation, and I truly wish I could offer more support. Please don’t hesitate to reach out again with the requested details, and we will do everything we can to assist you.

Best regards,

Petronela

Casino.Guru